The Role
The Account Coordinator supports the Client Services team by managing client accounts, assisting with contract administration, data management, and enhancing overall customer operations efficiency.
Summary Generated by Built In
About JSSI
Founded in 1989 and headquartered in Chicago, Jet Support Services, Inc. (JSSI) is the largest independent provider of hourly cost maintenance programs for business aviation. JSSI delivers comprehensive coverage for engines, airframes, and auxiliary power units (APUs) across more than 300 different aircraft makes and models, helping owners and operators stabilize maintenance budgets, maximize aircraft availability, and protect asset value throughout the lifecycle of ownership. JSSI has built a portfolio of complementary business lines designed to simplify the economic and technical complexity of business aviation; these include Maintenance teams, Traxxall maintenance tracking software, Parts & Engines, Conklin aircraft cost and performance data, and Aviation Capital asset-based financing solutions. Together, these offerings support owners, operators, and maintenance providers with integrated tools spanning ownership and maintenance planning, execution, and financial management. With more than 6,500 aircraft supported through programs and software platforms, JSSI leverages its unique independence, unmatched scale, and data-driven insight to deliver customized solutions and support models aligned to the interests of each client — regardless of aircraft platform. JSSI is backed by leading institutional investors GTCR, Genstar Capital, and Blackstone. Learn more at jetsupport.com.
Position Summary:
The Account Coordinator plays a key role in supporting JSSI’s Client Services team by ensuring seamless support for the customer and department operations. This Account Coordinator is responsible for assisting with contract administration, data management, client inquiries, and day-to-day operational department tasks. The Account Coordinator works closely with the Client Relationship Managers (CRMs) and the Operations Lead to enhance overall efficiency and provide a superior client experience.
Location: This position can be based in either JSSI’s office in Chicago, IL.Essential Duties and Responsibilities:
- Support CRMs in managing client accounts by handling administrative tasks related to contract management, reporting, and documentation.
- Assist new clients during the onboarding process by, helping with registration on the MyJSSI customer portal, and ensuring timely submission of the initial flight hour report.
- Monitor and track client reporting obligations, ensuring accuracy and timely submissions.
- Respond to routine client inquiries regarding payments, account updates, customer portal, CS live chat, and ensuring emails and calls to the CS general line are routed to appropriate CRM or JSSI contact.
- Collaborate with internal teams, including Accounting and Credit & Collections, to track outstanding payments and assist in collections reporting.
- Maintain and update client records in CRM systems (e.g., Salesforce) and internal databases.
- Generate accurate reports to support operational efficiencies and customer service initiatives. The reports will be shared with the CS leadership team.
- Support contract renewals and transfers by coordinating with CRMs and Contracts Specialists.
- Assist with special projects and process improvements to enhance customer service delivery.
- Perform other responsibilities as assigned.
Desired Credentials:
- Bachelor’s degree preferred or equivalent experience in customer service, account management, or administrative support.
- Minimum of 2 years of experience in a customer-facing or support role, preferably in aviation, financial services, or a related industry.
- Strong attention to detail and ability to manage multiple tasks simultaneously.
- Excellent written and verbal communication skills.
- Proficiency in Microsoft Office Suite and CRM software (Salesforce preferred).
- Ability to work independently in a fast-paced environment while maintaining a high level of organization.
- Positive attitude, strong work ethic, and ability to collaborate effectively with cross-functional teams.
At JSSI, we are committed to rewarding our team members with competitive and comprehensive compensation packages that reflect their contributions and talent.
For this role, the annual base pay generally ranges from $65,000 to $70,000, with the final offer determined by variable factors including but not limited to market location, job-specific knowledge, skills, education, and experience. In addition, your total rewards package may include an annual discretionary bonus plan, incentive or sales bonus plan, or other form of additional compensation, based on your role.
Additionally, for full-time employees based in the USA, Canada, or the Philippines, we are proud to offer a robust suite of benefits. This ranges from insurance offerings such as medical, dental, vision, retirement savings programs, among others, starting day one of employment. For a full overview of our offerings, visit the JSSI Benefits Page on our company website.
JSSI is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or other characteristic protected by law.
JSSI does not accept unsolicited resumes from individual recruiters or third-party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or Recruiting Team.
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The Company
What We Do
For more than 30 years, Jet Support Services, Inc. (JSSI), has been the leading independent provider of maintenance support and financial services to the business aviation industry. JSSI is responsible for maintaining in excess of 2,000 business jets, regional jets and helicopters across the globe and serves customers through an infrastructure of certified technical advisors. JSSI leverages this technical knowledge, experience, buying power and data to provide support at every stage of the aircraft life cycle; from aircraft acquisition to aircraft teardown and part out. GTCR, a leading private equity firm, is a majority investor in JSSI.
