Duties and Responsibilities:
- Communicate professionally and effectively over the phone, via email, and in-person to all customers and team members
- Create loads for assigned customers in our Transportation Management System
- Coordinate and schedule pickups and deliveries
- Utilize Transportation Management System to enter bids and notate customer communication
- Proactively deliver tracking updates to customers
- Grow current accounts through account penetration and sales of additional services
- Utilize our Transportation Management System to enter tracking information
- Service multiple customers accounts concurrently, often meeting deadlines
- Continuously build and increase your industry knowledge
Experience and Qualifications:
- High School Diploma Required
- Bachelor’s Degree In Related Field Preferred
- Minimum of 1-year Customer Service Experience or Third-Party Logistics Experience is a Plus
- Previous Sales Experience is a Plus
Knowledge and Skills:
- Ability to develop and maintain ongoing relationships with accounts
- Strong negotiation and persuasive skills
- Sense of urgency when resolving customer issues
- Attention to detail without sacrificing accuracy
- Ability to manage multiple tasks in a fast-paced environment
- Proficient in Excel and Outlook
- Professional phone skills
- Exceptional communication, both written and verbal
Benefits and Perks:
- Paid Industry Training
- On-Site Gym (Indianapolis, Chattanooga, Birmingham)
- Comprehensive Benefits Packet (Medical, Vision, Dental)
- Company Provided Life Insurance + Optional Additional Policy
- 401(k) with Company Match or Gradifi Student Loan Repayment Assistance
- Employee Assistance Program (EAP)
- Health and Wellness Program
- Paid PTO and Holidays + Unlimited PTO Policy on 1-Year Anniversary
- Free Onsite Parking
- Casual Dress Code
Top Skills
What We Do
Who? FitzMark is an Indianapolis-based, third-party logistics (3PL) company. What? Simply put, we serve as a liaison between a shipper and a carrier in order to move freight. We make the connection between companies who have items to ship and the transportation companies that ship them. FitzMark plays a key role in the supply chain, allowing businesses to become leaner and reduce assets. Why? At FitzMark, we strive to provide best-in-class logistics services for our customers. Our mission is to create significant customer value through delivering reliability in the flow of customer goods and provide creative and technologically-advanced supply chain solutions. This is achieved by cultivating relationships based on trust and mutual respect with everyone we partner with and creating a goal-driven and fulfilling environment for all FitzMark employees. Where do you come in? The driving force behind FitzMark's remarkable success and growth are the people who call themselves FitzMarkers. Here at FitzMark, we have cultivated a fast-paced, energy-infused environment to drive productivity and accelerate growth to achieve wildly successful results. We are a team of driven and motivated individuals who work hard and laugh harder. To learn more, visit www.fitzmark.com.
.png)
