Today’s logistics marketplace is an ever-changing landscape where you can make your mark. Spot gives you the tools to tackle industry challenges for our partners. Here, initiative, drive, and teamwork form the basis for a rewarding, fast-paced career.
About The Role
The Account Coordinator is a specialized role that supports the operations and growth of existing accounts. By leveraging Spot’s services and freight solutions, you will nurture relationships and build lasting partnerships.
This role requires exceptional communication skills, a service-oriented mindset, and a strong work ethic. Account Coordinators are responsible for executing internal operations and communicating with customers with empathy and promptness, all while ensuring the best solutions for both the customer and Spot.
Primary Responsibilities
- Operational Excellence: Execute day-to-day operations to ensure customer satisfaction, addressing inquiries, and resolving or escalating issues as needed.
- Proactive Communication: Communicate daily with carriers, customers, and Spot employees to ensure on-time pickups and deliveries.
- Order Management: Track daily orders for enterprise customers across multiple modes, including Parcel, LTL, FTL, and Containers.
- Stakeholder Alignment: Ensure consistent load management by coordinating with internal Spot teams—including Carrier Services and Logistics—as dictated by customer needs.
Qualifications
- Bachelor’s degree preferred.
- Experience in customer service, supply chain, procurement, or a logistics coordinator role is preferred.
Technical Skills
- Software Proficiency: Knowledge of Microsoft Office, Google Suite, and BI Tools/Reporting.
- Systems: Familiarity with ERP/CRM/TMS systems (e.g., SAP, Salesforce, BluJay).
- Excel Expertise: Proficient with Microsoft Excel (V-lookups, array formulas, pivot tables, etc.).
- Professional Competencies
- Fast-Paced Execution: Ability to thrive in a high-pressure environment and consistently meet performance metrics.
- Communication: Strong interpersonal skills characterized by persuasiveness, assertiveness, and confidence.
- Mindset: An entrepreneurial and competitive spirit with a high degree of self-motivation.
- Attention to Detail: Exceptional organization and a sharp eye for detail.
- Agility: Adaptability, multi-tasking ability, and a strong sense of urgency.
- Decisiveness: Confident decision-making skills to solve problems in real-time.
Additional information:
- On-site 5 days a week in our Indianapolis, IN office
- Ability to travel up to 10% a year to Salt Lake City, UT
- This is a non-exempt position under the Fair Labor Standards Act and, as such, is overtime eligible
#LI-ZH1
Spot is built on relationships, combining 24/7 support with a proven, passionate, and dedicated team of logistics professionals. You can reach your true potential through the unlimited opportunities we offer. When you put in the effort, show initiative, solve problems, and build lasting client relationships, you earn respect and rewards. You’ll also be a key component to the success of an industry leader. At Spot, we’ve never lost the entrepreneurial spirit that provides the foundation for our success.
Spot Freight, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Spot Freight is committed to working with and providing reasonable accommodation to individuals with disabilities. If, because of a disability, you need a reasonable accommodation, please contact our Human Resources team to notify us of your request. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
Top Skills
What We Do
Spot is built on relationships, combining 24/7 support with a proven, passionate and dedicated team of logistics professionals. As one of the most trusted and fastest growing 3PLs in the nation, we bring carriers, shippers and loads together so that your freight arrives on time, every time.
