The Role
The Account Coordinator supports Account Managers by maintaining client communication, managing databases, and learning about API technology, facilitating smooth client transitions from contracts to implementation.
Summary Generated by Built In
Summary/Objective
The Account Management Coordinator position is made up of administrative duties that support the department in conjunction with creating relationships with our Airline, Cruise Line and Hotel partners. The position is intended to be a path to the Account Manager role.
This position can be remote or locate at our Corporate HQ in Melville, NY.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Competencies
Supervisory Responsibility
None
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
This position requires some travel.
Required Education and Experience
The good faith compensation hourly rate for this position is $22.00 per hour.
Preferred Education and Experience
Bi-lingual French is a plus
Additional Eligibility Qualifications
None required for this position.
The Account Management Coordinator position is made up of administrative duties that support the department in conjunction with creating relationships with our Airline, Cruise Line and Hotel partners. The position is intended to be a path to the Account Manager role.
This position can be remote or locate at our Corporate HQ in Melville, NY.
Essential Functions
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Learn client’s business and support Account Manager(s) in meeting deliverables.
- Support Account Managers in their coordination with Business Development team to ensure a smooth client transition from contract signing to implementation.
- Support and help prepare client communications ranging from weekly performance meetings to business reviews.
- Become knowledgeable with API technology platforms for the Account Management department.
- Assist the Account Manager(s) with day to day items.
- Maintain spreadsheets and update databases with information.
- Other job duties may be assigned when needed, based on the client’s or API’s needs.
Competencies
- Problem Solving/Analysis
- Building Relationships
- Results Driven
- Technical Capacity
- Communication Proficiency
Supervisory Responsibility
None
Work Environment
This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms.
Position Type and Expected Hours of Work
This is a full-time position. Days and hours of work are Monday through Friday, normal core business hours. Occasional evening and weekend work may be required as job duties demand.
Travel
This position requires some travel.
Required Education and Experience
- Bachelor's degree from an accredited college or university
- At least 1 year travel industry experience, working closely with airlines and/or hotels is a must
- Strong computer skills, with an emphasis on Microsoft Office products especially Excel
- Exceptional verbal and written communication skills
- Customer service skills
- Flexible to work afterhours based on business demand
- Attention to detail and the ability to produce high quality work is a must.
- Ability to understand and work with diverse culture here and abroad.
- Organized self-starter who can effectively manage workload in a fast paced atmosphere and be able to accomplish goals.
- Able to multi task and work well under strict deadlines.
The good faith compensation hourly rate for this position is $22.00 per hour.
Preferred Education and Experience
Bi-lingual French is a plus
Additional Eligibility Qualifications
None required for this position.
Top Skills
Api Technology Platforms
Excel
MS Office
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The Company
What We Do
As the worldwide leader in crew accommodation solutions for over 35 years, API uses proprietary technology, unique software solutions, and our highly experienced team to make sure over 20,000 crew members from more than 90 airlines rest comfortably every night.
API’s end-to-end technology platform will transform the way airlines manage crew travel.
o Mobile platform, MyCrewCare
o Sourcing & Contracting
o Crew Planning
o Daily Operations & IROPS
o Distressed Passenger
o Billing & Reconciliation
o Business Analytics
Offering global support with 24 locations worldwide & Operations Centers in New York, Hong Kong, London and Sao Paolo –making API the only accommodation partner with global teams ready and able to assist 24/7.
Visit www.apiglobalsolutions.com to learn more or send us a LinkedIn message!
