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Job Summary
As an Account Coordinator, you will provide our customers and partners with world class service while gaining valuable knowledge and skills. This role will further enhance our operational efficiency and develop a seamless experience for our partners. Operating in our ideal state, you will be focused on live chat monitoring, onboarding, access setup, account administration, quality checks, and providing invaluable support to our internal teams. Because of the nature of the role, you will work closely with all our teams on a daily basis – from client services to our product and operational teams to make sure we do the right thing for our customers.
What You'll Do
- Utilize different ticketing systems and communicate between both our internal teams and clients within SLA until resolution, providing quality assurance for new activations
- Oversee live chat volume across all partners, handling efficient response times, provide quality solutions, and buildout internal workflows for partner-specific escalations
- Act as the liaison between hotel clients and strategic account managers, assisting with technical issues and quality response times, building a strong client experience while opening tickets for internal communication and investigations cross-brand
- Manage platform access for new and existing clients
- Buildout our Onboarding workflow for each partner, providing a “white glove” experience for clients getting setup on our platforms, providing brand-specific collateral, overall best practices, and next steps
- Support cross-team outreach initiatives to foster program growth
- Spearhead monthly internal audits, partnering across internal teams, as a evolving quality check on any active campaign
Who You Are
- Bachelor’s degree required; Master’s degree or relevant certifications a plus
- Minimum of 2 years of professional experience in client-facing roles, with proven success managing enterprise or strategic accounts
- Deep understanding of digital marketing strategies, CRM systems, and performance metrics
- Strong analytical background, including experience in data analysis, reporting tools, and campaign optimization
- Exceptional communication and collaboration skills, with experience influencing stakeholders at multiple levels
- Demonstrated ability to retain and grow accounts, maintain trust, and deliver exceptional client service
- Proficiency with CRM tools and the ability to turn insights into actionable strategies
- Experience mentoring or leading junior team members a plus
- Highly organized, detail-oriented, and able to manage multiple complex projects simultaneously
- Self-starter with a proactive mindset and a passion for delivering measurable client results
Top Skills
What We Do
Koddi's award-winning ad technology platform provides a robust network for brands to connect with consumers and drive revenue through native sponsored placements, metasearch, and programmatic media campaigns.
