Account Coordinator

Essential Duties and Responsibilities:

• Support CRMs in managing client accounts by handling administrative tasks related to contract management, reporting, and documentation.
• Assist new clients during the onboarding process by, helping with registration on the MyJSSI customer portal, and ensuring timely submission of the initial flight hour report.
• Monitor and track client reporting obligations, ensuring accuracy and timely submissions.
• Respond to routine client inquiries regarding payments, account updates, customer portal, CS live chat, and ensuring emails and calls to the CS general line are routed to appropriate CRM or JSSI contact.
• Collaborate with internal teams, including Accounting and Credit & Collections, to track outstanding payments and assist in collections reporting.
• Maintain and update client records in CRM systems (e.g., Salesforce) and internal databases.
• Generate accurate reports to support operational efficiencies and customer service initiatives. The reports will be shared with the CS leadership team.
• Support contract renewals and transfers by coordinating with CRMs and Contracts Specialists.
• Assist with special projects and process improvements to enhance customer service delivery.
• Perform other responsibilities as assigned.

Desired Credentials:

• Bachelor’s degree preferred or equivalent experience in customer service, account management, or administrative support.
• Minimum of two years of experience in a customer-facing or support role, preferably in aviation, financial services, or a related industry.
• Strong attention to detail and ability to manage multiple tasks simultaneously.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and CRM software (Salesforce preferred).
• Ability to work independently in a fast-paced environment while maintaining a high level of organization.
• Positive attitude, strong work ethic, and ability to collaborate effectively with cross-functional teams.