Here at Ooma we empower people to connect in smarter ways. We do this by creating powerful communication experiences through our cloud-based platform to bring people together at work and at home. Our solutions help small business owners stay connected with their customers and manage their businesses from anywhere. For larger companies we provide customized unified communications solutions to meet their unique needs. At home, we help our customers connect with their loved ones by providing the #1 rated VoIP phone service available. We also provide them with peace of mind through our innovative smart home security solution. At Ooma, all our products and services are priced competitively, because we believe advanced technology should be accessible to all.
About the Role:
Ooma is hiring an Account Coordinator reporting to the Team Lead, on the Account Management Team. In this role, you’ll play a key part in supporting our customers by managing daily tasks that keep their accounts running smoothly. You’ll be the go-to person for handling inquiries, processing requests, and ensuring customer satisfaction while working closely with the team to maintain strong relationships.
What You’ll Do:
- Manage the ticketing queue to ensure timely responses and resolutions for customer inquiries.
- Process cancellations and account additions with accuracy and efficiency.
- Process account changes.
- Process changes of ownership.
- Conduct proactive health checks by calling clients to assess their satisfaction and needs.
- Manage contract renewals to keep customer accounts active and up to date.
- Handle escalated customer concerns with professionalism and care.
- Collaborate with internal teams (e.g., Support, Sales) to address customer needs and improve processes.
- Perform tasks outside of your daily duties to support the team and organizational goals as needed.
Experience We’re Looking For:
- Beginners welcome—no prior SaaS experience required, just a willingness to learn!
- Basic Excel skills for managing data and tracking tasks.
- Comfortable communicating with customers over the phone and in writing.
- Strong organizational skills and attention to detail to juggle multiple tasks.
- A team player attitude with a proactive approach to problem-solving.
- Ability to stay calm and focused in a fast-paced environment.
What We Offer:
Working at Ooma means being a team player, while allowing your individual voice to come through. And, you'll receive competitive compensation, benefits and generous company perks.
- Comprehensive Medical/Dental/Vision insurance for you and eligible dependents
- HMO, PPO’s or a PPO with a HDHP (including HSA, which Ooma helps fund)
- Employer Paid Income Protection Benefits (Basic Life and AD&D, Short- and Long-term disability)
- FSA Healthcare & Dependent Care
- Commuter Benefits
- Voluntary Accident, Critical Illness, Hospital Indemnity and Legal
- 401(k), including employer match, and Roth
- Employee Stock Purchase Plan (ESPP)
- Paid Time off, Sick Time, as well as corporate holidays observed
- Employee Assistance Program
- Life Balance benefits with Travel Assistance Services and Identity Theft
- Additional Benefits including a Discount Program, Credit Union, Medicare Assistance, etc
Ooma is an equal-opportunity employer committed to recruiting, employing, retaining, promoting, and otherwise treating all employees on the basis of merit, qualifications, and competence. We do not discriminate on the basis of any trait or characteristic protected by applicable federal, state, or local laws.
The base salary range for candidates within the United States is listed below. Actual base pay will depend on a variety of factors such as education, skills, experience, specific location, etc. The base pay range is subject to change and may be modified in the future. Regular employees may also be eligible for bonus(es), sales incentive(s) (target included in OTE) and/or stock in the form of Restricted Stock Units (RSUs).
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What We Do
Ooma creates new communications experiences for small businesses and consumers. Its smart SaaS platform serves as a communications hub, which offers cloud-based telephony, home security and other connected services.
The Company’s business and residential communications solutions deliver its proprietary high-definition voice quality, advanced features and integration with mobile devices, at extremely competitive pricing and value.
Ooma Home is a groundbreaking connected security solution including a smart video camera with facial recognition and a full range of security sensors that easily and affordably put consumers in charge of protecting their businesses and homes. Ooma is also partnering with connected device makers to create smarter offices and homes.
Ooma products are available in stores, online from leading retailers and directly from www.ooma.com.
