Account Coordinator

About Care.com 

Care.com is a consumer tech company with heart. We’re on a mission to solve a human challenge we all face: finding great care for the ones we love. We’re moms and dads and pet parents. We have parents and grandparents so we understand that everyone, at some point in their lives, could use a helping hand. Our culture and our products reflect that.

Here, entrepreneurs, self-starters, team players, and big thinkers unite behind a common cause. Here, we’re applying data analytics, AI, and the latest technologies to solve universal problems and connect people in new ways. If you like having autonomy, if you thrive on collaboration and building new things, and if you’re all about using your talent for good, Care.com is the place for you.

What Your Days Will be Like:

The LifeMart Account Coordinator is primarily responsible for administrative support for our largest discount merchants as well as ownership over a subset of small merchant accounts as assigned. Must use independent judgment and strong organizational skills to ensure LifeMart merchant accounts are maintained and optimized to help create a positive member experience and maximize company revenue streams.

What You'll Be Working On: 

• Using a set of online tools, responsible for daily, weekly, and monthly onboarding, reporting, and quality assurance for multiple LifeMart merchant accounts.
• Serve as the main liaison between LifeMart Account Management team and LifeCare Customer Support team as it pertains to merchant base and offer assessments.
• Perform bi-annual competitor review highlighting merchant base and offer assessments.
• Manage day-to-day responsibilities, workflow documentation, and strategy development for assigned accounts.
• Additional responsibilities as assigned by management.

What You’ll Need to Succeed:

• Bachelor’s Degree and 1-2 years of professional work experience.
• Experience working in e-commerce focused working environment, preferred.
• Experience working within an account support role preferred.
• Technical Proficiency: 
• Basic understanding of the online marketing process. 
• Able to learn quickly and understand the full capabilities of LifeMart and its online systems. 
• Able to learn and understand basic reporting systems. 
• Ability to multitask, detailed orientated, and excellent proofreading skills are essential for this position.
• Able to meet deadlines and respond positively to changes.
• Strong communication and interpersonal skills.
• Ability to work effectively with all levels across all internal departments.
• Team Player: willing to go the extra mile on a small team to complete the tasks at hand.

PLEASE NOTE: At this time, Care does NOT hire in any of the following states: Alaska, Arkansas, California, Delaware, Hawaii, Iowa, Idaho, Maine, Minnesota, Mississippi, Montana, North Dakota, Nevada, Oregon, Rhode Island, South Dakota, Washington, West Virginia, Wyoming, Vermont.

For a list of our Perks + Benefits, click here!

Care.com supports diverse families and communities and seeks employees who are just as diverse. As an equal opportunity employer, Care.com recognizes the power of a diverse and inclusive workforce and encourages applications from individuals with varied experiences, perspectives, and backgrounds. Care.com is committed to providing reasonable accommodations for qualified individuals with disabilities. If you need assistance or accommodation, please reach out to [email protected].

Company Overview:

Available in 21 countries, Care.com is one of the largest providers of online services for finding family care and care jobs, spanning in-home and in-center care solutions. Since 2007, families have relied on Care.com for an array of care for children, seniors, pets, and the home.  Designed to meet the evolving needs of today’s families and caregivers, the Company also offers customized corporate benefits packages to support working families, household tax and payroll services, and innovations for caregivers to find and book jobs. Care.com is an IAC company (NASDAQ: IAC).

Hourly Rate $24.00

The base salary range above represents the anticipated low and high end of the national salary range for this position. Actual salaries may vary and may be above or below the range based on various factors including but not limited to work location, experience, and performance. The range listed is just one component of Care.com’s total compensation package for employees. Other rewards may include annual bonuses and short- and long-term incentives. In addition, Care.com provides a variety of benefits to employees, including health insurance coverage, life, and disability insurance, a generous 401K employer matching program, paid holidays, and paid time off (PTO).