Job Summary
We are seeking a dedicated and proactive Account Coordinator to join our team. This role is essential in providing exceptional support to our clients, ensuring their needs are met while fostering strong relationships. The ideal candidate will possess customer service skills, with a focus on account management.
Expectations:
Foundational Excellence
- Source, Quote, Follow-Up and Close.
- Understand and master TIG Tools: NetSuite, ESP, and TIGCommerce.
- Receive and make customer service calls.
- Resolve or escalate customer issues in a timely manner.
- Deliver outstanding customer experience.
- Invoice chasing and escalation as needed.
Lead, Coordinate, and Manage Assignments & Clients
- Develop a strong knowledge base about assigned customers.
- Provide leadership on client’s behalf and prepare most work requests.
- Monitor activity on assigned accounts.
- Maintain communications with the appropriate team to ensure great results.
- Escalate exceptions and client issues to Management as required.
- Accountable for analyzing and minimizing waste.
Relationship, Project and Product Management
- Lead, manage, and communicate project status and constraints (schedule / scope / resources).
- Collaborate with all team members and departments to provide accurate updates and ensure a great customer experience.
- Assist in merchandising and data setup for e-commerce implementations.
- Understand and present product trends, recommendations, and opportunities.
- Demonstrate creativity/product acumen and develop meaningful supplier relationships.
- Keep artwork organized and maintain a record of previous projects that is easily reviewed and complies with standard operating procedures.
Join Us in Shaping the Future of Branded Merchandise!
Ultimately, our goal is to develop a formal relationship as the preferred supplier and strategic marketing partner of branded merchandise for each of our key customers and prospects.
For more information, please contact Paula Cruz. HR Manager at 419-930-2255 or email your resume to [email protected].
Skills Required
- Customer service skills
- Focus on account management
- Ability to use or learn NetSuite, ESP, and TIGCommerce
What We Do
The Image Group is a promotional products supplier and marketing services provider that elevates brands. They offer a comprehensive range of services including print management, custom packaging, branded merchandise, creative design, and in-house decoration services like silk-screening and embroidery.
