The Account Coordinator is responsible for providing exceptional customer support, coordinating orders, and ensuring smooth operations within the Operations department. This role requires communication with both domestic and international clients and other locations. The position is office-based and involves handling customer inquiries, processing orders, and collaborating with internal teams to meet deadlines efficiently.
DUTIES & RESPONSIBILITIESProvide customer support via email and telephone, addressing inquiries and resolving issues promptly.
Act as the point of contact for customer inquiries and orders, ensuring timely and professional communication.
Maintain accurate records of customer interactions, transactions, and order details.
Process and manage customer orders. Create nomination in our system and sending reports after fulfillment, including data entry into the internal system.
Forward requests to Inspection Coordinator and Laboratory
Learning to coordinate and organize tasks to ensure efficient order processing and adherence to deadlines.
Learning to monitor order progress and proactively communicate with clients regarding status updates.
Collaborate with internal teams, including logistics and operations, to optimize workflow and ensure customer satisfaction.
Assist in process improvement initiatives to enhance operational efficiency and service quality.
Handle additional administrative and operational tasks assigned.
Continuously update knowledge and skills within the field.
To always respect and protect company and client confidentiality.
Perform additional duties as assigned, demonstrating adaptability and a commitment to operational excellence.
A background in chemistry or related industry experience is beneficial (e.g., CTA, chemical laboratory technician, chemistry student) but not mandatory.
Experience in an office environment is beneficial
Proficiency in English (both written and spoken); additional language skills are a plus.
Strong PC skills, particularly in Microsoft Office (Excel, Word, Outlook).
Good verbal and written proficiency in German (min. C1 level) and basic English (C1 level).
Excellent communication and interpersonal skills, with a strong customer-focused mindset.
Ability to express clearly and in a structured manner
Professional and friendly telephone manner.
Ability to work independently and as part of a team in a fast-paced environment.
High level of responsibility, reliability, and commitment to providing outstanding service
Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously.
Willingness to learn and adapt to new processes and systems.
Flexible and resilient with a problem-solving attitude.
Willingness to participate in training courses as required.
Strong knowledge of Microsoft Office applications.
Execution Excellence: deliver impact through practical problem-solving, finding practical solutions to navigate and overcome obstacles; engagement with stakeholders, achieving shared goals using effective interpersonal skills; and purposeful execution, implements actionable and adaptive plans to achieve results.
Data Literacy: analyse, interpret, and communicate operational data to derive actionable insights, inform decision-making, and operational improvements to achieve strategic business objectives.
Digital Agility: utilize technology to enhance operational efficiency and prepare the organization to adopt digital practices.
Leading Self: has a self-awareness of how actions are perceived and how to respond to feedback. Leading with empathy towards others and understanding the world from their point of view.
Customer Orientation: Focused on delivering high-quality service and meeting client expectations.
HSSEQ Awareness: Understanding of safety, security, and quality standards within the industry (advantageous).
Communication & Collaboration: Strong interpersonal skills to liaise with internal teams and customers.
Core Laboratories, including all of its affiliated and related entities, is an equal opportunity employer and is committed to creating an inclusive environment for everyone. Employment decisions are made regardless of characteristics including, but not limited to, race, color, sex, sexual orientation, gender identity, national origin, age, disability, religion, genetic information, protected veteran or uniformed service member status, and any other characteristic protected under applicable law.
Skills Required
- Proficiency in German at a minimum C1 level
- English proficiency, including written and spoken communication
- Strong knowledge of Microsoft Office applications, including Excel, Word, and Outlook
- Strong verbal and written communication skills
- Strong organizational skills and attention to detail
- Ability to work independently and collaboratively in a fast-paced environment
- Customer-focused mindset and professional telephone manner
- Chemistry or related industry background, such as chemical laboratory technician, CTA, or chemistry student
- Office environment experience
- Additional language skills
- HSSEQ awareness or understanding of industry safety, security, and quality standards
What We Do
Core Laboratories is a leading provider of proprietary and patented Reservoir Description and Production Enhancement services. Core Laboratories remains dedicated to providing the technology you need to enhance your production. We continue to develop and acquire technologies that complement our existing products and services, and we disseminate these technologies throughout our global network. With over 70 offices in more than 50 countries located in major oil-producing provinces, Core Laboratories provides services to the world's major, national, and independent oil companies. We can help you solve your reservoir problems. Core Laboratories' reservoir optimization technologies are used to increase total recovery from existing fields. Our services enable our clients to optimize reservoir performance and maximize hydrocarbon recovery from their producing fields. Core Laboratories has taken extensive measures to ensure the services and data provided by all of our worldwide companies are of the highest quality and integrity. Our commitment to applying and developing new technologies to optimize reservoir performance is unsurpassed in the oilfield service industry. This commitment to technology and to your bottom line makes Core Laboratories, The Reservoir Optimization Company™.
