Tech24
Location: Greenville, SC
Compensation Range: $55,000-65,000
Why Join Tech24?
At Tech24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:
- Work with the best team around!
- Fully Equipped for Success – Company computer and equipment provided
- Work-Life Balance – Generous paid time off, paid holidays, and your birthday off
- Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire)
- Retirement Planning Made Easy – 401(k) with company match and immediate vesting
- Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources
Position Summary
The Account Coordinator is a vital support and oversight role with responsibility for duties related to strategic National Account customers. They serve as the first point of contact for clients who receive service from Tech 24 and their family of partners on a national level. Those in this role are tasked with duties that support relationship management, client strategy, account growth, and internal coordination. Team members in this role will partner with Business Development and Billing teams where needed throughout the life cycle of the customer relationship. Special assignments could also be assigned at a branch/region/national level.
Key Responsibilities
- Serve as main point of contact for assigned accounts and support the establishment of a lasting partnership
- Engage and coordinate with cross-functional teams to ensure timely delivery of service and resolution of reported concerns
- Proactively manage and resolve client reported escalations or account related requests to mitigate service concerns
- Maintain and update client files in system of record, schedule routine meetings, and produce reporting
- Answer incoming inquiries from assigned customers
- Support contract renewals along with the identification of organic growth opportunities
- Establish and document strategy and support workflows related to specific client needs to reach communicated growth and measurement goals
- Professionally interacts with both internal and external customers and teams
- Learns and utilizes Field Service Management Software, Microsoft Suite and tools appropriately
- Adheres to all company policies and procedures
- Communicate growth opportunities to sales, as needed
Qualifications
- Bachelor's degree or equivalent preferred
- Detail oriented with the ability to manage multiple accounts simultaneously
- Work well under pressure and ability to meet deadlines
- Strong presentation and negotiation skills to influence stakeholders at all levels
- Previous experience in Account Coordination or Management
- Exceptional verbal and written communication as well as problem solving skills
- Proficient computer skills
- Exceptional interpersonal skills and the ability to work well in a team setting
- Exceptional organization and attention to detail
- Dependable and honest professional
- Must be motivated, self-starter, and able to follow through on duties and assignments with minimal supervision
Competencies
- Strong character, builds & sustains trust, inspirational, holds self & colleagues accountable
- Initiative – Acts, seeks new opportunities, strives to see projects to completion
- Results Driven – Defines appropriate goals, persistence, and tenacity to achieve goals, articulates vision and plans for accomplishment.
- Strategic thinker, creative, persuasive
- Fosters a “team” approach to solutions.
- Proactively assess, clarify, and validate client needs and incorporate into needs solutioning
- Adaptability - open to innovative ideas, can cross multiple market segments, service lines, and geographic cultures easily, develops and maintains professional relationships with internal and external clients.
- Impeccable credentials and uses methods of the highest level of integrity, ethics, and honesty
- Leverages decision frameworks and exercises sound judgement.
- Ability to thrive in a changing environment utilizing critical thinking skills, and solutions mindset. Adjust priorities to meet deadlines for customers and candidates.
Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
For more information about Tech24 and our career opportunities visit https://www.mytech24.com/careers/
Skills Required
- Bachelor's degree or equivalent
- Previous experience in Account Coordination or Management
- Detail oriented with ability to manage multiple accounts
- Ability to work well under pressure and meet deadlines
- Strong presentation and negotiation skills
- Exceptional verbal and written communication skills
- Proficient computer skills
- Ability to learn and utilize Field Service Management Software and Microsoft Suite
- Exceptional interpersonal skills and ability to work in a team
- Exceptional organization and attention to detail
- Dependable, honest professional
- Self-motivated, able to follow through with minimal supervision
What We Do
Tech 24 is the service industry leader, providing fast, complete, multi-regional repair and preventive plan solutions for commercial refrigeration, cooking, beverage and HVAC equipment. As a national service company with vast knowledge, experience and self-performed technicians, Tech 24’s training, commitment and ability to scale allows us to truly take care of our customers — creating a superior service experience that includes honest, thorough communication and expert service. Rooted in a history of success, Tech 24 is the ultimate equipment service experience. From coast to coast, our expert technicians have the tools, technology and training they need to get the job done right, and the straight-talking integrity to ensure that you get exactly what you need.
