The Customer Service (CS) department supports multiple business units across Berlin Packaging. Account Coordinators are responsible for managing customer accounts, handling day‑to‑day customer contact, processing orders, and coordinating closely with internal teams and suppliers to ensure product availability and timely delivery.
The role acts as a key point of contact for customers and colleagues in relation to orders, quotations, invoicing, stock, and logistics.
Accountabilities
Customer & Account Management
- Build and maintain strong, trusted relationships with customers
- Act as the primary point of contact for customer queries, orders, quotations, invoicing, and logistics
- Manage customer accounts across various industry sectors
- Handle customer complaints and provide timely, appropriate resolutions
Order, Stock & Supply Coordination
- Process and manage sales and purchase orders
- Manage forecasts, monitor order progression, and schedule deliveries to meet customer requirements
- Liaise with suppliers regarding inventory availability and cargo‑ready dates
- Work closely with Procurement, Logistics, and Inventory teams to ensure product availability
- Monitor stock levels to minimise shortages and over‑stocking
- Support inventory management targets, including slow‑moving and no‑moving stock reviews
Commercial & Sales Support
- Develop and maintain strong product knowledge across the portfolio
- Promote products, including upselling and increasing wallet share where appropriate
- Support the external sales team by providing accurate data and operational support
- Assist with purchasing activities, ensuring products meet agreed specifications, costs, and timelines
SKILLS and EXPERIENCE
Essential
- Previous experience in an office‑based customer service or internal sales support role
- Ability to manage multiple tasks, prioritise effectively, and work with strong attention to detail
- Strong communication skills, both written and verbal
- Ability to work collaboratively within a fast‑paced team environment
- Confident problem‑solver with a professional and positive approach
- Reliable, adaptable, and trustworthy
Desirable
- Understanding of customer forecasting
- Good working knowledge of MS Office, particularly Excel
- Experience of Sage 200 and/or Salesforce
Skills Required
- Previous experience in an office-based customer service or internal sales support role
- Ability to manage multiple tasks, prioritise effectively, and work with strong attention to detail
- Strong communication skills, both written and verbal
- Ability to work collaboratively within a fast-paced team environment
- Confident problem-solver with a professional and positive approach
- Reliable, adaptable, and trustworthy
- Understanding of customer forecasting
- Good working knowledge of MS Office, particularly Excel
- Experience of Sage 200 and/or Salesforce
What We Do
Berlin Packaging EMEA is part of the world's largest Hybrid Packaging Supplier of glass, plastic, and metal packaging and closures. Operating as a 'One-Stop Shop,' the company integrates design and innovation, manufacturing services, and customer solutions to support the entire packaging cycle. Its mission is to increase the net income of its customers through comprehensive packaging products and services across various global markets.
