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The Account Coordinator (AC) is part of US Foods’ team-based selling strategy to drive profitable growth. ACs proactively support Account Executives (AEs) to optimize AE’s selling effectiveness by assisting with prioritizing, preparing, performing, and pursuing customer opportunities. ACs will use their knowledge of US Foods’ customer contracts, products, services, and tools to support the selling process.This position has been segmented as hybrid meaning the work is a combination of approximately 90 percent remote/virtual and 10 percent onsite at distribution center offices located anywhere in the West Region of the United States as follows: Anchorage AK, Everett WA, Fife WA, Spokane WA, Billings MT, Portland OR, Salt Lake City UT, Albuquerque NM, Lubbock TX, Phoenix AZ, Las Vegas NV, Corona CA, Los Angeles CA, Fontana CA, San Francisco CA, Sacramento CA, Reno NV, Fresno CA within a 50 mile distance to the listed Distribution Offices.
This role will most likely be in the office approximately 1 time per month or occasionally for training.
Work Schedule: Monday - Friday and hours are approximately 7AM PST - 4PM PST
ESSENTIAL RESPONSIBILITIES
Daily Operations – 5%
Focus on the timely and accurate completion of transactional support including, but not limited to:
Service request: Monitor AC service requests and take ownership of assigned AE requests
Corporate requests: Monitor customer requirements for assigned AEs / customers provided from USF’s National Sales corporate office (Air Traffic Control-ATC). Take timely and accurate action as directed
Sales Support – 70%
Sales planning: Participate in weekly AE collaboration calls, proactively monitor assigned AE’s planned customer visits / activities, and take actions to drive profitable growth
Customer impressions: Contribute to the company's outbound customer impression goals by initiating pre-planned customer interaction.
Reporting and analytics: Produce and analyze customer-specific reports to facilitate the following opportunities: maximizing customer’s contracted product utilization, decreasing slow/dead inventory, improving service levels, tracking complicated orders (customer events, large special orders), and additional reporting as needed by AEs and National Sales corporate office.
Customer business reviews (CBRs): Prepare CBRs for AE’s upcoming customer sales calls, producing materials from existing templates, tracking completion of reviews and providing detailed analysis on the impact to sales; Monitor follow-up from business reviews, including tracking post review activities, action items and communicating to relevant stakeholders to ensure successful follow-up and resolution.
Customer product / services: Utilize customer relationship management platform to proactively analyze customer product and service recommendations based on customer-specific knowledge and leverage USF’s e-commerce platform to present opportunities to customers.
Customer profitability: Make informed product conversion recommendations to AEs to drive profitability; leverage product research on key attributes (nutritionals, price, exclusive brands, compliance, etc.). Monitor follow-up from product conversions including coordinating new item requests, submitting customer’s forecasted volume to Replenishment (DCTs), and updating customer lists / order guides.
Customer rebates: Analyze quarterly bank statements and other rebate programs to identify opportunities to grow profitable sales, make recommendations to AE and customers.
Customer promotions (Limited Time Offers - LTOs): Coordinate and track LTOs and new/discontinued items in conjunction with other functions.
Customer shopping lists: Set up and proactively maintain customer’s master shopping lists and/or order guides to prevent out-of-stocks during customer’s ordering cycle; partner with Merchandising to find acceptable customer product substitutes.
Customer proprietary inventory: Monitor customer’s proprietary slow moving and dead inventory. Produce product listings and usage to AE and customer. Make recommendations to convert slow items to USF’s exclusive brands to optimize customer’s service level.
General ledger coding: Set up and maintain general ledger coding and invoice sequencing based on customer-specific requirements.
Customer pricing / credits: Resolve customer pricing concerns with Customer Operations. Upload mass credit/debit requests, as needed.
Accounts Receivable: Partner with cross functional teams to investigate and resolve credit related issues.
New customers: Partner with cross-functional teams to ensure timely and accurate new customer set-up, on-boarding, and maintenance.
Prospective customers: Analyze prospective customer’s product requirements and produce recommended order guides.
Other duties as assigned
Customer Retention – 20%
Identification of at-risk customers: Proactively identify at-risk customers based on churn indicators, including tracking category declines, poor service level and skip days; communicate and make recommendations to AEs of at-risk accounts to be fed into SOS processes and Customer Satisfaction routine
Personal Development – 5%
Engage in formal US Foods performance management programs
Actively participate in personal development through conversations with leadership and contributing to the creation of individual development plans
Attend sales meetings to keep apprised of sales strategies and product trainings / cuttings to develop and grow product / vendor knowledge
RELATIONSHIPS
Internal: Customer Contact personnel, National Sales, National Credit, National Customer Maintenance, Merchandising, Replenishment, Revenue Management/ Pricing, Warehouse, Transportation, Finance/Inventory Control and other functions as required
External: US Foods Customers and vendors
WORK ENVIRONMENT
Hybrid: This role is partially remote, and the associate is expected to perform assigned responsibilities from a combined home-based and office-based environment.
MINIMUM QUALIFICATIONS
Three (3) years in a sales, sales support or sales analysis role with a prior track record for providing key customer support and maintaining customer relations is required
Experience with analytics and preparing presentations to report findings required
Intermediate computer skills including Microsoft Word, Outlook, Excel and PowerPoint required
Ability to learn proprietary US Foods systems: eCommerce, Salesforce.com (SOUS), PRISM, SODS, CDMR, Tandem
Strong attention to detail, multi-tasking and time-management skills
Excellent written and verbal communication skills
Open to feedback, helps drive a culture of continuous improvement working toward individual and department goals
Ability to respond to direction and quickly learn new procedures, processes, product information
Must possess strong analytical, problem-solving and organizational skills
Ability to prioritize workload, meet deadlines and follow through on commitments
Ability to work independently and in a collaborative manner, demonstrating business maturity in conduct of daily activities
Team player with exceptional ability to collaborate with customers, vendors, and internal partners
Customer service orientation and ability to adapt and respond to different personalities
Promote a positive and friendly environment supporting of good morale and cooperation
Ability to interpret data and translate into actionable steps
Ability to work calmly under pressure with limited oversight
Ability to interpret data and translate into actionable steps
Ability to learn new processes and technology while working in a changing environment
Ability to work with individuals at all levels both within USF as well as with our customers; demonstrating business maturity
Ability to work overtime during periods of heavier workload and holidays as needed
EDUCATION
High School diploma/GED or a combination or education and experience equivalent to a high school diploma, required
Associates/Bachelor’s degree or equivalent work experience, preferred
PREFERRED QUALIFICATIONS
Prior US Foods National sales or sales support experience, highly preferred
Food service/distribution experience
Experience working virtually
This role will also receive overtime compensation.
Benefits for this role may include health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance. To review available benefits, please click here: https://www.usfoods.com/careers/benefits.html.
Compensation depends on relevant experience and/or education, specific skills, function, geographic location, and other factors as applicable by law (for example: state or local minimum wage thresholds). The expected base rate for this role is between
$19 - $30***EOE – Race/Color/Religion/Sex/Sexual Orientation/Gender Identity/National Origin/Age/Genetic Information/Protected Veteran/Disability Status***
Skills Required
- Three years of experience in sales, sales support, or sales analysis, including customer support and customer relationship maintenance
- Experience with analytics and preparing presentations to report findings
- Intermediate computer skills with Microsoft Word, Outlook, Excel, and PowerPoint
- Ability to learn proprietary US Foods systems, including eCommerce, Salesforce.com, PRISM, SODS, CDMR, and Tandem
- Strong attention to detail, multitasking, and time-management skills
- Excellent written and verbal communication skills
- Strong analytical, problem-solving, and organizational skills
- Ability to interpret data and translate it into actionable steps
- Ability to prioritize workload, meet deadlines, and follow through on commitments
- Ability to work independently and collaboratively with customers, vendors, and internal partners
- Customer service orientation and ability to adapt to different personalities
- Ability to work calmly under pressure with limited oversight
- Ability to learn new processes and technology in a changing environment
- Ability to work overtime during heavier workloads and holidays as needed
- High school diploma or GED, or equivalent education and experience
- Associate's or bachelor's degree, or equivalent work experience
- Prior US Foods National Sales or sales support experience
- Food service or distribution experience
- Experience working virtually
US Foods Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about US Foods and has not been reviewed or approved by US Foods.
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Healthcare Strength — Medical, dental, and vision coverage with multiple plan options and day-one eligibility in many roles is highlighted as a relative strong point. Union agreements and company materials reinforce that health coverage is a core part of the total rewards package.
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Strong & Reliable Incentives — Incentives such as overtime, case/stop pay, and uncapped commissions often boost earnings in delivery, warehouse, and sales roles. Earnings can rise notably when hours are heavy or targets are met.
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Retirement Support — A 401(k) plan is standard, and recent union contracts add pension coverage in some locations. Together these programs support longer-term financial security.
US Foods Insights
What We Do
US Foods is one of America’s great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With 28,000 associates and more than 70 locations, US Foods provides its customers with a broad and innovative food offering and a comprehensive suite of e-commerce, technology and business solutions. US Foods is headquartered in Rosemont, IL, and generates more than $28 billion in annual revenue. Visit usfoods.com to learn more. ------------ Rules of Engagement Statement: We are proud to support community engagement on the US Foods LinkedIn page, and we're excited to see your comments, photos and videos. Please note that the views expressed by the community do not necessarily reflect those of US Foods. Before posting, please take a moment to read our rules for community content. We reserve the right to remove content that violates these rules. 1. Don't break the law. Content that appears to break the law or that advocates for breaking the law also is not permitted. 2. Be polite and courteous to everyone, even those you disagree with. This also means you may not post anything that is threatening, harassing, abusive, bullying, discriminatory, profane, sexually explicit, obscene, violent, gruesome, or similarly objectionable. 3. Stay on topic for this community and dialogue. Off-topic content may include but is not limited to irrelevant or out of context material, spam, promotional content, and links to third-party sites. 4. Follow LinkedIn's Terms and Conditions. 5. All posts must be by a real person and from a real profile. Content from fake or anonymous profiles is not permitted. 6. Our employees must also follow all of our applicable policies and guidelines, including but not limited to our Code of Conduct and Electronic Social Networking Policy
