JOB TITLE: Account Coordinator, Auto
LOCATION: Las Vegas, NV (on-site)
REPORTS TO: Operations Manager
The Company:
Sunbit builds financial technology for real life. Our AI-native platform helps more people get to “yes” at the moments that matter with personalized offers, transparent terms, and no added consumer fees. In stores, practices and service centers across the country, Sunbit provides a fast, fair pay-over-time option. For everything else, the Sunbit Credit Card delivers a modern, no-fee credit experience managed in a powerful mobile app.
We are guided by people-centered values: Serve Others Before Self, Include Always, Connect Genuinely, Innovate for Good. These values shape how we build, how we support customers and merchants, and how we work with each other.
What makes Sunbit different is an AI-native infrastructure that runs through the full customer and merchant journey. Our interconnected AI systems power instant decisioning, streamline fraud checks with human-in-the-loop safeguards, and enable highly personalized offers at scale. The result is a quick, fair, and simple experience for consumers and merchants.
We pair this technology with inclusion and transparency. Sunbit delivers industry-leading approval rates — 90%+ in auto service and 85%+ in dental — while maintaining zero consumer fee-based revenue. It is a better way to serve people and merchants, proven at scale.
Today, Sunbit is available across a nationwide, in-person merchant network of 30,000+ locations spanning auto service centers, dental and optical practices, veterinary clinics, and other specialty services. We help teams say “yes” more often and help customers move forward with confidence.
The Role:
As we grow our organization, we are looking for a self-motivated, organized, and strategic individual to join the Partner Success and Engagement Team. This role will work with our Auto merchants to provide solutions and assist with our daily merchants’ needs which includes conducting remote training refreshers, business reviews and overall support to increase product usage. A successful candidate is a people-person, effective communicator, highly organized and self-driven individual.
RequirementsWhat You'll Own:
- Establish and maintain relationships with partners remotely to promote product usage and meet growth targets.
- Conduct video calls (Zoom, Google Meet, etc.) and present business-related materials and data.
- Provide as-needed training and support to partners, which include managers and their employees.
- Operate, maintain, and execute the day-to-day activities associated with guiding our partners to success.
- Update, track and review partners' information and performance using internally used software such as Salesforce and Zendesk.
- Work with merchants’ upper management to provide insights and provide performance updates.
- Conducting business reviews with our partners.
- Variable, rotating duties assigned.
What You’ll Bring:
- Experience in the Auto industry is a plus.
- Experienced in sales and/or account management.
- Experience in handling escalated merchant issues.
- Excellent verbal & written communication and facilitation skills.
- Strong interpersonal skills and ability to work independently as part of a team
- Excellent phone & Zoom etiquette.
- Persistent, intelligent, go-getter, ambitious, and self-motivated individual who is hungry for success.
- Ability to manage book of business accounts.
- Ability to work on multiple projects simultaneously in an efficient and organized way.
- Familiarity with Microsoft Office (Excel, Word, PowerPoint).
- Familiarity with Salesforce (or other CRM systems).
Why Choose Sunbit?
Sunbit is recognized as one of the fastest-growing and most admired fintech companies, earning honors from Inc. 5000 (four consecutive years), Forbes Fintech 50, Deloitte Technology Fast 500, Financial Times, and FinTech Breakthrough for its innovation and impact. The company has also been featured among Newsweek’s Most Loved Workplaces and CB Insights’ Unicorn Companies, reflecting a valuation of $1.1B.
People choose Sunbit for its people-first culture rooted in service, inclusion, and real-world impact. Powered by AI that helps people in life’s critical moments—offering high approvals, speed, and zero fees—Sunbit has achieved proven scale across tens of thousands of merchants and millions of transactions. Its fast, fair, and simple financial products empower consumers and partners alike through clarity and trust.
The Perks:
- Mission driven, empowered, and collaborative culture
- Competitive pay and stock options
- Comprehensive health benefits (Medical, Dental, Vision, Life, EAP, Parental Leave, HSA, & more)
- Newly added HSA and Pet Insurance
- 401(k) with company match
- Cell Phone Stipend
- Team-based strategic planning and ownership of deliverables
Sunbit is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
Recruitment Fraud Disclaimer
We’ve been made aware of fraudsters impersonating Sunbit employees during the hiring process. Please note that all official communication will come from an @sunbit.com email address, through our applicant tracking platform @sunbit.comeet-notifications.com or directly via LinkedIn. We will never ask for your age, Social Security number, bank account details, payment of any kind, or other unrelated personal information during the application process. Our hiring process always includes interviews, either by phone, zoom, or in person, before any offer is made. If something feels suspicious, please contact us at [email protected] to confirm. We ask that you contact [email protected] only about potential instances of fraud. [email protected] does not reach our recruiting team directly. Your application directly through the posting is the best way to ensure that your candidacy is reviewed by our team. Due to the volume of applications, we will not respond to nor forward emails about your candidacy that are sent to [email protected] directly, and your email about your application will be deleted from our systems.
Skills Required
- Experience in the Auto industry
- Experience in sales and/or account management
- Experience handling escalated merchant issues
- Excellent verbal and written communication and facilitation skills
- Strong interpersonal skills and ability to work independently and on a team
- Excellent phone and Zoom etiquette
- Persistent, self-motivated, ambitious mindset
- Ability to manage a book of business accounts
- Ability to manage multiple projects simultaneously in an organized way
- Familiarity with Microsoft Office (Excel, Word, PowerPoint)
- Familiarity with Salesforce or other CRM systems
Sunbit Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Sunbit and has not been reviewed or approved by Sunbit.
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Healthcare Strength — Feedback suggests the benefits package includes broad medical, dental, and vision coverage alongside related supports like life insurance and spending accounts. The overall offering is often described as solid by US tech/fintech norms, even when details vary by role.
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Retirement Support — Feedback suggests a 401(k) with company matching is part of the rewards package. This is positioned as a core, consistent element of the overall benefits offering.
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Leave & Time Off Breadth — Feedback suggests time-off benefits can be generous in some roles, including listings of unlimited PTO and paid holidays. At the same time, certain postings indicate a more traditional fixed PTO structure, implying variability by role type.
Sunbit Insights
What We Do
Sunbit is the preferred buy now, pay later technology of service providers and retailers fulfilling the needs of thousands of local communities. Sunbit eases the stress of buying everyday things by offering access to fast, fair and transparent payment options to people across the credit spectrum. Sunbit technology is offered in-store and online through more than 7,300 locations, including 1 in 4 auto dealership service centers, optical practices, dentist offices and specialty health care services. Payment options through Sunbit can be found at these establishments www.sunbit.com/shop-directory Loans are made by Transportation Alliance Bank, Inc., dba TAB Bank, which determines qualifications for and terms of credit.
Why Work With Us
Sunbit technology is used to reduce the stress from daily purchases by helping shoppers realize the full potential of their buying power while providing local businesses with tools to sell easier. With experts in machine learning, retail, and financial services, we’re trailblazing new technology that helps lenders open the door to fair financing.
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