This role supports National and Strategic Account Customers by working closely with Client Managers providing daily service to our Life, Disability and Absence Management clients. Works closely with the Client Managers on executing business plans and delivering on strategic initiatives. The NA Account Consultant acts as the internal and external daily point of contact on issue resolution, partners with cross-functional internal partners to drive client initiatives, and monitors projects and open tasks.
CLIENT SUPPORT
Partners with Client Managers on a book of business comprised of the company’s National and Strategic Accounts.
Collaborates with Client Managers to provide clients with alternative solutions.
Works effectively with Client Managers, sales and operational partners to realize client goals.
Shares expertise with Client Managers to help create client strategies; supports and executes on strategies to help ensure persistency and profitable growth.
Supports Client Managers and Operations with the rollout of new technology.
Works closely with Client Managers to install new programs, products and services.
Trains and supports clients on employer facing systems.
Works with brokers, sales, and account management on requests for data.
Provides support for Client Services Inventory analysis.
Medical Underwriting – Applicant status, EOI maintenance & reporting support.
Ongoing maintenance of client payroll calendars for accurate benefit calculation.
Works with clients on communication such as Intake letters and scripting and employer’s correspondence binder.
Assists Client Managers with annual stewardship reporting packages and presentation content when needed.
Attends and/or hosts internal and external conference calls/meetings with client, Operations, Claims, etc when needed.
CLIENT MANAGEMENT
Delivers exceptional customer service as the main point of contact for clients on day-to-day account management needs, including but not limited to, reporting, contracts and plan design, data analytics, evidence of insurability, performance guarantee monitoring and delivery, billing and, client termination procedures, project management, task workflows, service tickets and client change notices, issue resolution and general inquiries.
Develops strong relationships with Client Managers, clients, consultants, sales partners, operations and other internal and external partners.
Achieves or exceeds assigned metrics for client persistency, and customer satisfaction.
ADMINISTRATIVE
Maintains account management database (salesforce.com) for assigned clients.
Project management as assigned by leadership.
Creates meeting agendas, minutes and tracks all deliverables and project plans.
Creates and maintains standard operating procedures as needed.
Coordinates with clients and brokers on enrollment and benefit fairs.
Required Knowledge, Skills, Abilities and/or Related Experience
Bachelors degree in related field preferred.
2 years experience with large case group insurance clients required.
Group life and health license preferred.
Self-driven, motivated individual with a consultative mindset and excellent skills at building strong relationships.
Ability to work as a team, under the direction of Client Managers.
Knowledge of group insurance underwriting a plus.
Expertise with PowerPoint, Excel and Word and other basic Microsoft Office applications.
Strong analytical skills and attention to detail.
Excellent oral and written communication skills.
Ability to Travel: Up to 10%
Work location may be flexible if approved by the Company.
What We Offer
At Reliance Matrix, we believe that fostering an inclusive culture allows us to realize more of our potential. And we can’t do this without our most important asset—you.
That is why we offer a competitive pay package and a range of benefits to help team members thrive in their financial, physical, and mental wellbeing.
Our Benefits:
- An annual performance bonus for all team members
- Generous 401(k) company match that is immediately vested
- A choice of three medical plans (that include prescription drug coverage) to suit your unique needs. For High Deductible Health Plan enrollees, a company contribution to your Health Savings Account
- Multiple options for dental and vision coverage
- Company provided Life & Disability Insurance to ensure financial protection when you need it most
- Family friendly benefits including Paid Parental Leave & Adoption Assistance
- Hybrid work arrangements for eligible roles
- Tuition Reimbursement and Continuing Professional Education
- Paid Time Off – new hires start with at least 20 days of PTO per year in addition to nine company paid holidays. As you grow with us, your PTO may increase based on your level within the company and years of service.
- Volunteer days, community partnerships, and Employee Assistance Program
- Ability to connect with colleagues around the country through our Employee Resource Group program
Our Values:
- Integrity
- Empowerment
- Compassion
- Collaboration
- Fun
EEO Statement
Reliance Matrix is an equal opportunity employer. We adhere to a policy of making employment decisions without regard to race, color, religion, sex, national origin, citizenship, age or disability, or any other classification or characteristic protected by federal or state law or regulation. We assure you that your opportunity for employment depends solely on your qualifications.
#LI-Hybrid #LI-MR2
Top Skills
What We Do
Reliance Matrix delivers employee benefits, absence management and workforce productivity solutions through the financial stability of a top-rated insurance carrier, the agility and innovative spirit of a Third Party Administrator (TPA), and the daily commitment of thousands of team members across America. Where larger competitors offer size, we inspire confidence and long term engagement through integration, reliability and dedication to providing customized solutions. Reliance Matrix innovates and provides technology-driven absence and benefit solutions that enable employees and employers to manage time away from work. We help employers attract and retain valuable human capital through thoughtful, inclusive benefit programs delivered with care. We bring top-tier regulatory knowledge and cutting edge technology to help optimize workforce productivity and compliance. We offer a seamless member experience customized to each individual’s need and event. We integrate our solutions and expertise with leading HR technologies to ensure accuracy, efficiency and a superior customer experience. We are a proud member of the global Tokio Marine Group, one of the oldest, largest and most respected insurance organizations in the world. In the business hierarchy, human capital is the most precious of assets. Reliance Matrix delivers comprehensive, integrated solutions and services to attract, protect and help optimize an employer’s work force in a changing, challenging world
