- Competitive Salary Packages
- Professional Development Opportunities
- Hybrid Work Setup
- Equipment Provided
- Day 1 HMO
- Life Insurance
The Account Associate's mission is to assist the company with tasks set out by various teams, such as data analysis, research, data capturing, and working closely with different team members to learn more about Payreto.
WHAT WILL YOU DO?
Professional Services
- Supports clients by managing their back office system and analyzing data by downloading it from the primary source system to create the required report.
- Upload data reports to the assigned system of the client that will be used for analytics, data storage, and reporting.
- Acquire and validate data required by the client(s) from primary and/or secondary sources through designated systems, email, phone, or as prescribed by the client(s).
- Maintain updates and encode data requirements by following program techniques and procedures as subscribed by the assigned client(s).
- Adhere to established procedures and guidelines while providing quality internal and external support to meet and exceed department standards.
- Ensure the accurate and timely delivery of assigned solutions according to the agreed requirements of Payreto and the assigned client(s).
- Resolve basic queries arising from the assigned workload and escalate as necessary.
- Assume additional responsibilities assigned by his/her Immediate Supervisor related to various services and clients within the assigned department. This may range from resolving client technical tickets, onboarding merchant profiles, conducting transactions analysis, etc.
- Recommend and proactively implement opportunities for increased departmental efficiency.
- A bachelor’s degree in any field is preferred. Most ideal: Information Technology, Computer Science, Business Administration, Finance, or any equivalent degree.
- 1-2 years experience in card payments and the fintech industry that mainly focuses in the operations handling transaction report and analysis, disputes and chargeback management, merchants payments & settlement, & back office support operations.
- Knowledgeable in payments terminologies and back-office support operations in payments environment.
- Knowledgeable in spreadsheets/MS Excel.
- Highly observant.
- Good written and verbal communication skills.
- Has high attention to details.
- Resourceful: Will find ways to gather and verify information using all the resources.
- Strong Service Orientation / Mindset.
- Passionate about learning.
- Strong Problem Solver.
- Strong work ethic with a professional and positive attitude.
- Possesses a natural drive to improve oneself and others.
- Shifting on a per needs basis.
- Willing to work onsite at least twice a week.
Skills Required
- Bachelor's degree in any field (preferred: Information Technology, Computer Science, Business Administration, Finance)
- 1-2 years experience in card payments and fintech industry
- Knowledgeable in payments terminologies and back-office operations
- Knowledgeable in spreadsheets/MS Excel
- Good written and verbal communication skills
- Strong Service Orientation / Mindset
- Strong Problem Solver
What We Do
Payreto stands for OPERATIONS EXCELLENCE. We are a Knowledge Process company that provides customizable operations solutions for the financial services industry. Our job is to fuel our financial institution partners’ operations excellence by embedding our world-class support principle and wide-ranging knowledge applications. We address any operations problems our partners might face thru our four pillars of services: 1. Onboarding as a Service Achieve an agile onboarding application process with a solid customer due diligence and transaction monitoring while acquiring customers targeted to your compliance criteria 2. Payments as a Service Go to market quickly and offer advanced global payment processing through our PCI Level 1 certified white-label multi-gateway approach 3. Finance as a Service Streamline your back office processes with a team of experts focused on finance & accounting, reconciliation, and reports 4. Contact as a Service Manage customer and merchant inquiries with a 24/7 contact center and technical support Here in Payreto, our team is geared towards global reach and experience - a culture we aim to nurture long-term. This commitment to our team is our pledge to our partners and clients as we continue to grow and become the leading and trusted operations partner for financial institutions around the globe.
