At Playlist, life's richest moments happen when people step away from screens to move, connect, explore, and play. We're building the definitive platform for intentional living, connecting people with inspiring experiences in fitness, wellness, and beyond. With popular brands like Mindbody and ClassPass, Playlist empowers businesses and individuals, making it effortless for aspirations to become actions. Join us in reshaping technology's role to foster meaningful, real-world connections.
Mindbody equips wellness entrepreneurs with technology to support thriving businesses and create exceptional experiences. Innovation and curiosity drive our culture, connecting businesses and individuals through cutting-edge solutions. Join us if you're passionate about enhancing wellness through technology.
We drive sales of ClassPass inventory but that’s not all. The Revenue team helps our customers achieve their business goals, contributes to their growth, and eliminates hurdles by finding smart solutions from our suite of software products. We are strategic, collaborative, and solutions-oriented.
About the right team memberIn this role, you are the face of ClassPass to our fitness and wellness partners. You confidently communicate the ClassPass value proposition, explain the usefulness of our tools and effectively troubleshoot partner issues. You advocate for our partners internally, escalating bugs and communicating pain points and feature requests through the appropriate channels. This role provides the opportunity to learn the ins-and-outs of ClassPass and the fitness industry, develop client management skills and cultivate relationships with select partners.
The ideal candidate will leverage their outstanding communication skills and impeccable attention to detail to connect with partners and foster long-lasting relationships. This is a role for those who have an interest in working with small business owners and are looking to build a career in Account Management and Client Services.
About the role- Master our product, internal systems, and offerings to ensure thorough and clear communication and enforcement of policies
- Opportunity to leverage negotiation and persuasion skills to keep studios on the platform, increase product adoption, and engage in custom negotiations
- Work with a diverse partner base across all regional countries
- Identify, escalate and troubleshoot operational inefficiencies to provide partners high quality service
- Respond to a high volume of emails within a best-in-class SLA
- Act as surge support into areas/teams that require additional support as needed
- Identify and troubleshoot integration and technical issues, communicating properly to all internal teams
- Good negotiation skills in managing and developing your current and prospective book of business, ranging from low to top tier accounts.
- Developing strategic thinking skills in implementing and executing tactical project plans ensuring alignment with directions from their manager, and goals of their team.
- Good communication skills: comfortable using a broad range of communication styles across different audiences in diverse situations. Partners with members of other teams to not only generate buy-in for their initiatives but to maximize their impact.
- Basic business acumen skills: able to articulate at a high level the value of the work that they do, not just to their own team but also to the broader business.
- Able to manage processes and priorities to hit deadlines consistently
- Bachelor’s Degree or 1-year experience
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Sound like the role for you? We’d love to hear from you! Even if you’re not 100% sure about potential fit, we still encourage you to apply. We’re looking for the right person, not the perfect series of checkboxes.
Playlist is an Equal Opportunity Employer. We highly value diversity at our company and encourage people of all different backgrounds, experiences, abilities and perspectives to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability status, or other protected characteristics.
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What We Do
Mindbody believes all people, everywhere deserve to realize their most well self. Everything we do—every product, every support call, every line of code—is focused on bringing those moments of connection and renewal to life. We connect Mindbody wellness professionals around the world, with millions of people seeking transformative experiences.
The meaning of ‘wellness’ has evolved significantly over the last century. Wellness is now a holistic concept, encompassing all aspects of a person’s wellbeing. In championing inclusion, diversity and access throughout everything we do, we’re able to produce innovative and intuitive solutions for wellness seekers and providers, regardless of where they are on their wellness journey.
Mindbody is based in San Luis Obispo, CA, with satellite offices in India, Australia, and the United Kingdom. Team members also work remotely across the globe. For more information, visit our company site at company.mindbodyonline.com or our career site at company.mindbodyonline.com/careers.
Mission: We help people lead healthier, happier lives by connecting the world to wellness.
