Company Description
Wolt is a Finnish technology company and until recently, we’ve been best known for our food delivery platform. On our mobile app or website, customers can order their favorite meals from our restaurant partners, and either pick their food up or have it delivered by our courier partners.
However, food delivery was just the start. We don’t want to just satisfy our customers’ hunger, but to deliver a wide variety of products and expand our platform to some cool retail shops, supermarkets, flowers, toys and other exciting products, all referred to as Retail.
Job Description
As an Account Associate you will be working with both restaurants and retail partners. You’ll be helping and guiding our merchants through onboarding making sure they’ll get the very best start on Wolt’s platform. This includes setting up their product selection on Wolt’s platform, training the merchants, booking photoshoots and following up on their performance for the first period of the partnership.
What you’ll be doing:
- Be a crucial part of our big Wolt expansion into even more new cities in Croatia.
- Guide merchants to improve their performance based on data during the first weeks of the partnership.
- Assist and help our Account Managers to monitor and improve key accounts/
- Share best practices amongst the merchant team and challenge how we operate today.
Qualifications
- Fluent in Croatian and English to be able to both communicate with partners, and create the product selections in the local language and English.
- Experience in support, administration, coordination, account management, or similar roles is a plus.
- Excellent interpersonal skills with the ability to adapt the tone to suit the audience.
- You have an eye for great grammar.
- Structured, detailed and service-oriented.
- Tech-savvy self-starter with a ''can-do'' attitude.
- Curious about how things work and how to optimize partner and user experience.
Additional Information
If you are excited about working in a high-growth environment, taking ownership, and being the key player in maintaining integrations and expanding the more technical aspects of our local organization, then click below to apply and get the conversation going!
We will be reviewing applications on an on-going basis. If this sounds like an opportunity you want to pursue, apply today!
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand.
Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
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