OMEGA SYSTEMS JOB DESCRIPTION
Position: Account Associate
Reports To: Director of Sales Operations
Division: Sales
Position Overview
The Account Associate serves as the primary point of contact for an assigned portfolio of managed services Customers. This role is responsible for building strong customer relationships, ensuring service expectations are met, and proactively engaging Customers to maximize the value of our services. The Account Associate works closely with internal teams to coordinate customer needs, prepare quotes, manage service requests, and identify opportunities for account growth.
Key Responsibilities
- Responsible for being the customers’ main point of contact for assigned accounts.
- Act as liaison between the customer and various internal departments ensuring customer is connected to the appropriate resources.
- Build and maintain strong long-term relationships with Customers through regular communication and proactive outreach.
- Responsible for Contract renewals and negotiations
- Leverage Omega technical teams as needed to discuss solution offerings with customers.
- Prepare and present quotes for managed services, hardware, software, licensing, and professional services.
- Monitor customer health and identity potential risks and opportunities for improvement
- Ensure timely resolution of customer concerns by coordinating internal resources.
- Responsible for opportunity management by accurately maintaining opportunities, utilizing sales activities to track and follow up until closed.
- Identify opportunities to expand services, increase adoption, and generate additional revenue within existing accounts
Qualifications
Qualifications
- 2+ years of experience in account management, customer success, inside sales, or client services.
- Managed Services Provider experience a plus
- Strong customer service and relationship building skills
- Excellent communication and interpersonal abilities.
- Strong problem-solving abilities
- Highly organized with strong attention to detail and time management skills.
- Customer-focused mindset with a positive, team-oriented attitude.
- Proficient in Microsoft Office Suite; experience with Salesforce and/or ConnectWise a plus.
Skills Required
- 2+ years of experience in account management, customer success, inside sales, or client services
- Strong customer service and relationship-building skills
- Excellent communication and interpersonal abilities
- Strong problem-solving abilities
- Highly organized with strong attention to detail and time management skills
- Customer-focused mindset with a positive, team-oriented attitude
- Proficiency in Microsoft Office Suite
- Managed Services Provider experience
- Experience with Salesforce and/or ConnectWise
What We Do
Omega Systems is a leading managed service provider (MSP) and managed security service provider (MSSP) to mid-market organizations in the financial services, government, manufacturing, healthcare and professional services industries. Applying our approach for personalized service, Omega’s customer-first solutions are designed to address the growing regulatory, compliance and data processing needs of today’s highly regulated and security-conscious businesses. Our services include: private and public cloud hosting, managed cybersecurity and IT compliance, managed IT services, 24x7x365 help desk support, network operation center (NOC) and escalation services, disaster recovery and backup, regulatory compliance assessment and advisory, endpoint detection and response (EDR), vulnerability management, SIEM reporting and alerting, data discovery and classification, IT consulting and project management, and more. Omega is headquartered in Reading, Pennsylvania and has additional offices in New Jersey and New York City.
