Who are Culina?
Culina is the UK’s leading independent specialist supply chain partner, trusted by some of the nation’s best recognised food, fast-moving consumer goods (FMGC) and retail brands. We're proud to employ over 22,000 colleagues across 100+ locations nationwide, supported by a fleet of more than 5,500 trucks and trailers delivering every day.
We currently have an exciting opportunity in our Contract Logistics division – through flexible warehousing, transport and fulfilment solutions, we simplify complexity, drive continuous improvement and create exceptional experiences for customers. Delivering certainty. Creating value. Enabling growth.
Job DescriptionLife in this role
As part of our, Contract division, we have an exciting opportunity to join the team as an Account Administrator on a full time permanent basis!
Salary: £26,692 per annum.
Working hours: Monday to Friday, 8am-4pm.
As an Account Administrator you will work within the administrative team to deliver excellent customer service through efficient and accurate delivery of day to day tasks, whilst assisting the AE in delivering innovation and exceptional service levels.
Key Duties of an Account Administrator:
- Management of client queries and log issues with site accordingly.
- Assist with the creating and circulation of reports for both Returns and E.fulfilment in line with timeframes as specified.
- Management of client inbox, and respond to emails in a professional and timely manner.
- Assisting the clients Merchandisers and key contacts with queries on Stock, CMO, Customer queries, Replenishment, Hamper builds, Returns and E.fulfilment.
- Processing corrections on orders, review and issue of re-work instructions, corporate order management, orders in error corrections and escalations, track sample requests and other administrative tasks as outlined in the departmental SOPs.
- Managing back orders and accompanying Intraday calls and emails.
- Supporting with Wholesale despatches (printing orders, completing paperwork and keeping labelling guidance up to date with support from client).
- Provide annual leave cover for the Account Executive and administration colleagues.
- General maintenance on ReSCU and SMaRT in line with trained practices (SOPs).
- Liaising with client key contact on a daily basis in an articulate and efficient manner.
What you’ll need ...
- Previous administrative experience is desired.
- Excellent verbal and written communication skills.
- Exceptional attention to detail.
- Ability to work using own initiative.
- IT literate with knowledge surrounding MS Office.
- Effectively prioritising work load in order to meet set deadlines.
- Customer Service driven, in order to maintain a high level of customer focus.
What is in it for you?
If you're looking for a role where you can make an impact, develop your career, and be part of a team that works as one to achieve great results, we'd love to hear from you. Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
- Salary Sacrifice Car Scheme - our salary sacrifice scheme offers a cost-effective way to drive an electric vehicle, with payments taken directly from your salary. Eligibility and salary thresholds apply.
- Wellbeing Support – your wellbeing matters to us. Through our Employee Assistance Programme, you'll have 24/7 access to confidential counselling and legal support, whenever you need it.
- Eye Care Vouchers – free eye tests and discounts on prescription glasses.
- Reward & Recognition – we love celebrating great work, we recognise those who go above and beyond.
- Everyday Discounts – our benefits platform gives you access to discounts from over 50 leading retailers, helping your money go further every day.
Skills Required
- Previous administrative experience
- Excellent verbal and written communication skills
- Exceptional attention to detail
- Ability to work using own initiative
- IT literacy and knowledge of Microsoft Office
- Ability to prioritise workload and meet deadlines
- Customer service focus
What We Do
Culina Group is a market leading provider of high quality logistics services for food and drink companies in the UK and Ireland. We serve a sizeable portfolio of customers - ranging from niche operators to major multinational companies - across our vast depot network, comprised of over 100 strategically located sites. We work with over 22,000 fantastic people at peak and specialise in the development and implementation of total supply chain solutions for ambient and chilled brand manufacturers and distributors. We are totally customer focused and always seek to add real value to our clients, providing a holistic solution to meet the challenges faced by manufacturers and the changing demands of the retail sector.
