The Role
Support account managers by providing customer-facing administration, invoicing, stock and KPI reporting, resolving customer inquiries/complaints, liaising with operations to meet customer SLAs, and identifying sales opportunities.
Summary Generated by Built In
Advanced Supply Chain Group offer a complete end-to-end supply chain service, from source to shelf, covering all aspects of supply chain management, global logistics, fulfilment, and value-added services, allowing our customers to maximise the opportunities that exist in today’s technology-enabled marketplace. Using our unique intelligent supply chain model, we design innovative solutions to complex challenges, unlock new opportunities, and speed up and streamline existing processes by removing complexity from the supply chain. It all adds up to providing a service that is “Better, Faster, Cheaper” than our competitors.
Our core values drive everything we do. We believe in promoting a supportive environment for our colleagues, delivering exceptional service to our customers, contributing to the community, and working towards a more sustainable environment. If you share these values and are passionate about making a positive impact, we'd love to have you on our team.
Advanced Supply Chain are looking to welcome an Account Administrator into their Account Management team here at Nettatal on a full-time fixed term basis. You'll receive a excellent onboarding & development programme.
Advanced Supply Chain are looking to welcome an Account Administrator into their Account Management team here at Nettatal on a full-time fixed term basis. You'll receive a excellent onboarding & development programme.
Our Account Administrator will have experience working in a fast-paced paced environment and have the proven ability to provide continuous support and recognise our value of customer 1st for optimal growth for the wider business. As our Customer Account Administrator, you’ll be actively supporting our team of account managers by providing outstanding customer service to help improve and maintain relationships with key customers by aiding them in resolving any complaints/inquires. Our Account Administrator will also be working closely with the site operational team to ensure any KPI’s outlined by our customers are being met. supporting our team of account managers by providing outstanding customer service to help improve and maintain relationships with key customers by aiding them in resolving any complaints/inquires. Our Account Administrator will also be working closely with the site operational team to ensure any KPI’s outlined by our customers are being met.
About the role
- Be active with assisting with managing expectations from both account managers and customers, and make sure these expectations are in line with achievable operational levels
- Full end-to-end process: stock management, process, integrity, supporting documentation
- Invoice all processes and materials accurately to the customer
- Analyse statistics & KPI’s by supporting the creation of monthly reports which details the full outline of the customer account
- Identify and communicate any potential issues internally and be the customer representative onsite
- Maximise sales opportunities in conjunction with the Customer Service Manager
What we need from you
- Previous experience in a customer-facing/ admin related role
- Good Excel skills and the ability to use business systems tools
- Have the ability to understand and identify the key needs of our well-valued customer and develop on-going practical solutions
- Effective communicator – written and oral
- Builds effective relationships with internal and external stakeholders
- Experience of warehousing processes
What we offer
At Advanced, your journey begins with a warm welcome and a comprehensive onboarding experience designed to set you up for success from day one. But it doesn't stop there—we’re committed to your continuous growth, offering ongoing training and development to help you sharpen your skills and reach your full potential.
We understand the significance of maintaining a healthy work/life balance, which is why we offer a hybrid working model for our office staff.
We recognise the importance of rest and balance.
We believe that family matters, our enhanced maternity package offers six months of full pay, giving you the time and peace of mind to focus on your growing family. New dads and partners also receive two weeks full paternity pay, so you can be there for those important first moments.
You’ll be joining a team where collaboration, openness, and support are part of everyday life—because great work happens when people feel connected and inspired.
About
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Skills Required
- Previous experience in a customer-facing or administrative role
- Good Excel skills
- Ability to use business systems tools
- Ability to understand customer needs and develop practical solutions
- Effective written and oral communication skills
- Ability to build effective relationships with internal and external stakeholders
- Experience of warehousing processes
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The Company
What We Do
Reconomy is an international circular economy specialist that provides resource management, environmental compliance, and sustainable returns services. They help businesses transition from linear to circular models, focusing on waste reduction, resource optimization, and sustainability.
