Accident Management Coordinator

At Ayvens, progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move.

Job Description

Τhe Accident Management Coordinator holds a pivotal position within our organization, tasked with the management of processes associated with accident management ,Own Damage (OD) domains. This role is fundamental in ensuring that all incidents related to accident management are handled consistently, guaranteeing optimal service for drivers while managing costs effectively for Ayvens.

Key Responsibilities:

- Monitor the initiation and conclusion of damaged car repairs aiming to enhance the driver experience.
- Strategically minimize the time and cost required for the repair of damages.
- Ensure the creation of qualitative claim files to streamline the claims handling process.
- Provide timely support and relevant information to drivers involved in accidents.
- Monitor partner actions in accordance with their Service Level Agreements (SLAs).
- Channel damage assessments towards the preferred suppliers network.
- Conclude theft and total loss cases within the agreed timeframe.
- Conduct close monitoring of insurance claims to minimize outstanding claims.
- Handle and resolve driver complaints efficiently.
- Collaborate with all departments to ensure efficient handling of client requests.
Qualifications and Skills:

- A university degree in a relevant field.

- 1-2 years of experience in automotive markets.
- Proficiency in MS Office suite.
- Excellent command of the English language, both verbal and written.
- Knowledge of the insurance/automotive market is advantageous.
- Strong organizational skills with meticulous attention to detail.
- Customer-oriented mindset, dedicated to enhancing customer satisfaction.
- Results-oriented approach to achieve set objectives.
- Exceptional interpersonal and negotiation skills.
- Ability to work effectively in a collaborative team environment.

Why Ayvens?  

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.