The Role
Provide call center support for risk management by taking accident and incident reports, maintaining databases, processing correspondence and payments, escalating serious incidents, coordinating screenings and equipment holds, and tracking reports and records.
Summary Generated by Built In
Job Summary & Responsibilities
POSITION SUMMARY
Performs supportive duties for the Risk Management Call Center, including taking reports from customers, clients, and employees
of the organization, so that Risk Management occurrences may be processed.
ROLE AND RESPONSIBILITIES
Performs supportive duties for the Risk Management Call Center, including taking reports from customers, clients, and employees
of the organization, so that Risk Management occurrences may be processed.
ROLE AND RESPONSIBILITIES
Receives calls and reports related to occurrences of roadway accidents, property damage, equipment damage, workers' compensation, hazardous materials, and citizen complaints.
Maintains Risk Management databases, including contact information for claimants and vendors. Processes Risk Management correspondence to appropriate involved parties as needed.
Escalates accident information to appropriate personnel in accordance with established procedures.
Administers accident processes including police contact, drug/alcohol screening, information intake, driver and equipment hold, engine control module download.
Escalates non-standard and serious accidents to claims/legal, carries out instructions as directed. Researches, compiles, and tracks reports, spreadsheets, and correspondence.
Processes accident related payments and logs financial information in occurrence records.
Establishes and maintains positive working relationships with others.
Receives and carries out instructions.
Maintains regular and predictable attendance.
Performs other duties as assigned.
Preferred QualificationsREQUIRED SKILLS/ABILITIES
Excellent verbal and written communication skills.
Proficient with Microsoft Office Suite or related software.
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Associates degree; or one to two years of related experience and/or training; or equivalent combination of education and
experience
PHYSICAL REQUIREMENTS
QUALIFICATIONS AND EDUCATION REQUIREMENTS
Associates degree; or one to two years of related experience and/or training; or equivalent combination of education and
experience
PHYSICAL REQUIREMENTS
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 10 pounds at times.
Skills Required
- Excellent verbal and written communication skills
- Proficient with Microsoft Office Suite or related software
- Associate degree or 1-2 years related experience and/or training (or equivalent)
- Ability to sit for prolonged periods and lift up to 10 pounds
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The Company
What We Do
Crete Carrier Corporation is one of the largest privately-owned American trucking companies, headquartered in Lincoln, Nebraska. The company provides a full spectrum of nationwide freight transportation services across the contiguous United States through its three specialized divisions: Crete Carrier, which focuses on dry van services; Shaffer Trucking, specializing in refrigerated transport; and Hunt Transportation, which provides flatbed services for various commodities.
