Accessibility Operations Manager

You could be the one who changes everything for our 28 million members by using technology to improve health outcomes around the world. As a diversified, national organization, Centene's technology professionals have access to competitive benefits including a fresh perspective on workplace flexibility.
 

Position Purpose:

Accessibility Operations works collaboratively with Agile teams and managers to monitor, coordinate, and track tasks, compliance, and delivery.

• Monitors the backlogs of multiple agile teams to understand the accessibility consulting and testing needs

• Tracks the remediation of accessibility defects found during development

• Measures adoption of accessibility standards, tools, and practices and reporting on the compliance levels of teams

• Coordinates work with vendors and organizations such as compliance and legal to respond to requests for VPAT or other reporting

• Work with cross-functional teams, including IT, design, and legal departments, to integrate accessibility into all aspects of operations.

• Manage accessibility audits and assessments to identify and address potential barriers and ensure timely delivery of VPATs

• Incorporate user feedback into design and operational processes to improve accessibility.

• Performs other duties as assigned

• Complies with all policies and standards

Education/Experience:

Requires a Bachelor's degree and 3+ years of related experience, or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Or equivalent experience acquired through accomplishments of applicable knowledge, duties, scope and skill reflective of the level of this position.
Technical Skills:

• Knowledge of WCAG standards across versions and compliance levels, including web and native mobile app required.

• Experience working with large teams, multiple programs and projects, matrixed organizations, and with complicated enterprise systems required.

• Experience working with different disciplines including design, product, engineering, architecture, program management, marketing, legal, and lines required.

• One or more of the following skills are desired.

  • Experience with project management and program management.

  • Experience with vendor management and working with consultants outside the organization.

  • Experience creating and delivering on team metrics.

  • Experience with agile frameworks such as SAFe and working with multiple agile teams in an enterprise context.

  • Experience with delivery and development platforms including backlog management, project management, defect management, time tracking, and related tool.

Pay Range: $72,400.00 - $130,100.00 per year

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law. Total compensation may also include additional forms of incentives.

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act