Accessibility Manager - Digital Marketing

Company:Marsh

Description:

What can you expect:
Marsh is seeking candidates for the position of Accessibility Manager, Digital Marketing, based out of our Dublin office.

The ideal candidate will have deep expertise in digital accessibility, governance, and remediation delivery across websites, marketing content, and digital communications. This role will be responsible for driving Marsh’s Digital Marketing Centre of Excellence accessibility program across core marketing websites and related digital content, embedding accessibility into day-to-day delivery, and helping teams build accessibility in earlier in the process rather than fixing issues later.

You will help shape how AI is used to support accessibility governance and operations, ensuring AI-enabled tools are used responsibly, validated appropriately, and aligned to accessibility, legal, privacy, and brand standards.

You can expect to work across web pages, templates, components, marketing emails, documents, PDFs, and video/audio content, with a strong focus on achieving and sustaining conformance to the latest WCAG standards.

Reporting to the Global Content Strategy and Governance Lead and working with stakeholders across marketing, technology, design, content, QA, compliance, legal, and procurement, this role will support our global business and offer a wide variety of exposure and opportunities to make a material impact to the organization and with our clients and prospects.

We will count on you to:

• Own and drive the accessibility remediation programme: Drive the end-to-end accessibility agenda across design, code, and content, including intake, triage, prioritization, defect management, delivery coordination, and reporting.
• Establish and continuously improve shift-left accessibility governance: Drive an effective accessibility governance including approval processes, playbooks, reusable patterns, acceptance criteria, quality gates, training, and auditing.
• Embed accessibility across key process areas: Partner with UX/UI, Technology, QA, Content, and Marketing to embed and continuously improve accessible patterns and practices across the design system, implementation, publishing, and digital content lifecycle.
• Drive the use of AI in accessibility operations: improve efficiency and effectiveness through the introduction of approved AI use cases, human review requirements, quality controls, escalation paths, and validation of AI-assisted outputs.
• 3rd party management and internal coaching: Manage third-party accessibility suppliers and deliver training, coaching, and guidance to build capability across design, engineering, QA, marketing, and content teams.

What you need to have:

• Experience in digital marketing and governance with strong accessibility expertise and the credibility to operate effectively at senior and executive levels across a global organisation.
• Bachelor’s degree in marketing, communications, digital media, information design, or a related field.
• 8+ years of experience in digital marketing, compliance, risk, governance, accessibility, or related fields, including people leadership or program leadership experience.
• Demonstrated experience translating technical, legal, or regulatory requirements into business-ready recommendations for senior and executive audiences.
• Strong working knowledge of web accessibility standards such as WCAG, ADA, AODA, and/or the European Accessibility Act.

What makes you stand out:

• Experience operating in a matrixed, multi-region organization with cross-functional stakeholder management across Legal, IT, Compliance, Marketing, and business teams.
• Strong written and verbal communication skills, with the ability to produce concise, evidence-based reporting for legal and executive audiences.
• Experience managing competing priorities across multiple governance, compliance, or remediation workstreams simultaneously.
• Demonstrated experience with accessibility testing tools and assistive technologies, such as axe, WAVE, screen readers, keyboard-only testing, and browser-based validation tools.
• Experience using or governing AI-enabled tools in a business workflow, with an understanding of risk, validation, accuracy, and human oversight requirements.

Why join our team:

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can collaborate with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, Traveller community, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable support to any candidate with a disability/health condition to allow them to fully participate in the recruitment process. We welcome candidates to contact us at [email protected] to discuss any specific needs.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.