Access Optimization Analyst III

At Cleveland Clinic Health System, we believe in a better future for healthcare. And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the patient experience, every day.

We all have the power to help, heal and change lives — beginning with our own. That’s the power of the Cleveland Clinic Health System team, and The Power of Every One.

Job TitleAccess Optimization Analyst III

LocationBeachwood

FacilityCC Administrative Campus

DepartmentAccess Operations Support-Clinical and Operational Improvement

Job CodeT98893

ShiftDays

Schedule8:00am-5:00pm

Job Summary

Job Details

Join the Cleveland Clinic team where you will work alongside passionate caregivers and make a lasting, meaningful impact on patient care. Here, you will receive endless support and appreciation while building a rewarding career with one of the most respected healthcare organizations in the world.  

Whether or not you serve in a clinical role, every member of the Cleveland Clinic team is a caregiver. Serving as Access Optimization Analyst III, being a caregiver starts in the office, where you will focus on supporting scheduling workflows, fulfilling EPIC requests, creating reports and much more. As part of our Scheduling Access team, you will do more than explore and expand your discipline and skills — your work will impact patients across the globe. Help our teams stay connected, up to date and equipped with the groundbreaking tools and technologies that are changing lives. 

A caregiver in this position works days from 7:00AM – 4:00PM or 8:00AM – 5:00PM.  

A caregiver who excels in this role will:  

• Guide the change request process to the enterprise-wide Epic IT systems and coordinate efforts with others to ensure requests are completed.   
• Assist in integrating new physician practices into front end Epic Systems. 
• Manage Epic change management requests while maintaining the ongoing relationship between the Epic IT department and its direct application customer. 
• Support physician practice integration into front-end Epic systems including discovery, design, implementation, and optimization. 
• Consult and provide guidance for Epic workflows, scheduling templates, scheduling questionnaire and/or decision tree build adjustments. 
• Build relationships internally with the Institute gatekeepers and management and externally with the Epic consulting team to ensure updates are applied and rolled out successfully. 
• Lead change requests. 
• Analyze all possible impacts that will result from the requested change. 
• Verify Institute gatekeeper change approval. 
• Validate requested changes in production. 
• Verify accuracy of questionnaire flow after implemented change. 
• Lead Epic testing and validation efforts. 
• Conduct additional QA for appreciative inquiry. 

Minimum qualifications for the ideal future caregiver include:  

• Bachelor's degree in Information Technology, Computer Science, Health Sciences, Healthcare Administration or related field
• Four years of Epic system experience in an outpatient setting (preferably in an academic medical center) OR a minimum of four years supporting Epic applications that includes optimizing
• OR associate degree and six years of experience in IT or related field
• OR high school diploma/GED and eight years of experience in IT or related field
• Epic Cadence Certification
• Ability to lead, motivate, influence, probe, analyze, synthesize and articulate complex subject matter so it can be easily understood
• Demonstrated leadership, team, organizational and problem solving skills

Preferred qualifications for the ideal future caregiver include: 

• Three years of experience as an Access Optimization Analyst I or II
• Solid understanding of workflows in the ambulatory environment
• Experience and comfort working at all levels of a healthcare organization

Our caregivers continue to create the best outcomes for our patients across each of our facilities. Click the link and see how we’re dedicated to providing what matters most to you: https://jobs.clevelandclinic.org/benefits-2/  

Physical Requirements:

• Ability to perform work in a stationary position for extended periods.
• Ability to travel throughout the hospital system.
• Ability to operate a computer and other office equipment. 
• Ability to communicate and exchange accurate information.

Personal Protective Equipment:

• Follows Standard Precautions using personal protective equipment as required.

The policy of Cleveland Clinic Health System and its system hospitals (Cleveland Clinic Health System) is to provide equal opportunity to all of our caregivers and applicants for employment in our tobacco free and drug free environment. All offers of employment are followed by testing for controlled substance and nicotine. All offers of employment are follwed by testing for controlled substances and nicotine. All new caregivers must clear a nicotine test within their 90-day new hire period. Candidates for employment who are impacted by Cleveland Clinic Health System's Smoking Policy will be permitted to reapply for open positions after one year.

Cleveland Clinic Health System administers an influenza prevention program. You will be required to comply with this program, which will include obtaining an influenza vaccination on an annual basis or obtaining an approved exemption.

Decisions concerning employment, transfers and promotions are made upon the basis of the best qualified candidate without regard to color, race, religion, national origin, age, sex, sexual orientation, marital status, ancestry, status as a disabled or Vietnam era veteran or any other characteristic protected by law. Information provided on this application may be shared with any Cleveland Clinic Health System facility. 

Please review the Equal Employment Opportunity poster. 

Cleveland Clinic Health System is pleased to be an equal employment employer: Women / Minorities / Veterans / Individuals with Disabilities