Imagine a career at one of the nation's most advanced health networks.
Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work.
LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day.
Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network.
Summary
Serves as the dedicated liaison for patient access improvements and workflow education related to ambulatory access and patient partnership at the local practice level. Partners closely with department leadership to promote and accelerate enterprise access goals. Supports network-wide access initiatives across the care continuum, including in-person support in Emergency Departments and inpatient units. Recognizes opportunities for improvement, escalates concerns, and assists in developing and implementing solutions
Job Duties
- Coordinates patient access by assisting with appointment scheduling across the enterprise, escalating issues, and advocating for patients.
- Supports strategic plans, goals, and initiatives with emphasis on patient access and partnership.
- Analyzes access and referral data, providing reports, insights, and trends to leadership.
- Maintains productivity standards and recommends innovative approaches to improve performance.
- Participates in onboarding, training, and re-education of practice staff.
- Serves as a subject matter expert on access workflows, data tracking, and standard work
Minimum Qualifications
- High School Diploma/GED
- 2 years experience in an ambulatory practice setting and or equivalent experience in scheduling and coordination of patient access.
- Ability to work with interruptions and adapt to rapidly changing priorities.
- Advanced computer and typing skills.
- Basic knowledge of how to construct charts and graphs.
- EMR Training
- Knowledge and working use of medical terminology.
Preferred Qualifications
- Associate’s Degree
Additional Qualifications
Physical Demands
Lift and carry 25 lbs. frequent sitting/standing, frequent keyboard use, *patient care providers may be required to perform activities specific to their role including kneeling, bending, squatting and performing CPR.
Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require.
Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities.
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Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes.
Work Shift:
Day ShiftAddress:
707 Hamilton StPrimary Location:
One City CenterPosition Type:
OnsiteUnion:
Not ApplicableWork Schedule:
Monday-Friday; 7:30am-4:00pmDepartment:
1012-99108 LVPG-L Strategic OperationsSkills Required
- High School Diploma/GED
- 2 years experience in an ambulatory practice setting or equivalent scheduling/coordination experience
- Ability to work with interruptions and adapt to rapidly changing priorities
- Advanced computer and typing skills
- Basic knowledge of how to construct charts and graphs
- EMR Training
- Knowledge and working use of medical terminology
- Associate's Degree
What We Do
Lehigh Valley Health Network is an operator of a network of hospitals and outpatient care centers intended to heal, comfort, and care for the people of the community. Their mission is to improve lives by offering health care services including community health centers, general physician services, pharmacy, imaging, and home health.
