Do you want to work at one of the Top 100 Hospitals in the nation? We are guided by our values of Love and Excellence and are passionate about delivering health, not just health care. Come join us at ChristianaCare!
ChristianaCare, with Hospitals in Wilmington and Newark, DE, as well as Elkton, MD, is one of the largest health care providers in the Mid-Atlantic Region. Named one of “America's Best Hospitals” by U.S. News & World Report, we have an excess of 1,100 beds between our hospitals and are committed to providing the best patient care in the region. We are proud to that Christiana Hospital, Wilmington Hospital, our Ambulatory Services, and HomeHealth have all received ANCC Magnet Recognition®.
This role will be required to float between the following locations: Springside Concord, Foulk Rd, Stoney Batter and Christiana Newark Campus.
- Concord : 7:30a – 4pm or 8-4:30pm
- Foulk Road – 7:30a – 4pm or 7:45 to 4:15
- Stoney Batter – 7:30a – 4pm or 7:45 to 4:15
- Christiana Campus – 7:15a – 3:45p, 8am – 4:30pm, 8:45a – 5:15p
PRIMARY FUNCTION:
To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.
Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.
Front desk registration for Imaging procedures, scheduling, and receptionist
Registration in Soarian and scheduling in Radnet
Answering busy telephones professionally, taking messages and routes calls
Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings. Collection efforts may also include past due balances.
Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed.
Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Associate degree in Business/Medical related field preferred.
Two years experience in a medical, financial or marketing institution preferred.
Previous insurance or third-party experience is preferred
Ability to manage multiple software/websites simultaneously
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Exemplify prioritization and organization skills.
Demonstrate critically thinking and problem-solving skills
Produce quality work with minimal errors
Ability to follow written and verbal direction
Adjusts to change, pressure and manage multiple concurrent responsibilities.
Ability to effectively communicate orally, written and electronically.
Exhibit ChristianaCare core values
Embodies quality patient-focused customer service
Ability to work as a team member and/or independently within guidelines.
Ability to train/orient in an efficient and effective manner.
PHYSICAL DEMANDS:
Manual dexterity to initiate calls and perform computer entry.
Sight to dial numbers and read computer screens.
Hearing to speak with patients, etc on the phone; possibly extended periods of time.
Repetitive motion of hand, wrist and fingers.
Physical capability to walk/stand/sit/ for up to 8 hours/shift
Physical capability to carry a notebook (small laptop) and carrying case; total weight 3-7 LBS.
Physical ability to utilize computer cart as necessary (32 LBS)
Physical ability to push wheelchair as needed
WORKING CONDITIONS:
Sit, stand or walk most of the day in a hospital/office environment.
Communicate with patients, family members at bedside.
Stand and carry a notebook (small laptop).
Interdivisional travel as necessary.
May be exposed to potential biohazards found in healthcare institutions
Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Oct 19, 2025EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/
Top Skills
What We Do
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs.
ChristianaCare includes an extensive network of primary care and outpatient services, home health care, urgent care centers, three hospitals (1,336 beds), a freestanding emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. It also includes the pioneering Gene Editing Institute.
ChristianaCare is nationally recognized as a great place to work, rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek and other national quality ratings. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. With its groundbreaking Center for Virtual Health and a focus on population health and value-based care, ChristianaCare is shaping the future of health care
