PRIMARY FUNCTION:
To promote patient and physician satisfaction through proactive patient access activities. Collaborates with physicians/offices, patients and interdepartmental staff to ensure a seamless delivery of patient care and appropriate fiscal management of the encounter.
PRINCIPAL DUTIES AND RESPONSIBILITIES:
Performs daily operational activities (registration/verification) as associated with accurately and efficiently managing patient encounters.
Registration of encounters as dictated to meet the clinical/fiscals need of the patient and institution.
Responsible for determining and collecting pre-service or point-of-service payments in assigned outpatient, inpatient, emergency department, or call center settings. Collection efforts may also include past due balances.
Be well-versed in payment plan and financial assistance options that are available to patients, and present options to resolve patient liability, as needed.
Must be prepared to educate patient on their financial responsibility, according to their benefit plan, as needed.
Maintains a solid working knowledge base of third-party specifics relative to area of practice.
Coordinates patient care activities with insurance companies, care managers and physician office staff to minimize financial risk and maximize delivery of patient care.
Performs assigned work safely, adhering to established safety rules and practices.
Reports any unsafe activities, conditions, hazards, or safety violations that may cause injury to oneself, other employees, patients and visitors in a timely manner.
EDUCATION AND EXPERIENCE REQUIREMENTS:
Two years’ experience in a medical or financial institution preferred.
Previous insurance or third-party experience is preferred
Ability to manage multiple software/websites simultaneously
An equivalent combination of education and experience may be substituted.
KNOWLEDGE, SKILL, AND ABILITY REQUIREMENTS:
Exemplify prioritization and organization skills.
Demonstrate critically thinking and problem-solving skills
Produce quality work with minimal errors
Ability to follow written and verbal direction
Adjusts to change, pressure and manage multiple concurrent responsibilities.
Ability to effectively communicate orally, written and electronically.
Exhibit ChristianaCare core values
Embodies quality patient-focused customer service
Ability to work as a team member and/or independently within guidelines.
Ability to train/orient in an efficient and effective manner.
SPECIAL REQUIREMENTS:
Onsite Christiana, Union & Wilmington Hospital Caregivers and Outpatient Imaging site caregivers: Ability to travel and work at any site depending upon department needs.
WORKING CONDITIONS:
Sit, stand or walk most of the day in a hospital/office environment.
Communicate with patients, family members at bedside.
Stand and carry a notebook (small laptop).
Interdivisional travel as necessary.
May be exposed to potential biohazards found in healthcare institutions
Hourly Pay Range: $19.84 - $29.76This pay rate/range represents ChristianaCare’s good faith and reasonable estimate of compensation at the time of posting. The actual salary within this range offered to a successful candidate will depend on individual factors including without limitation skills, relevant experience, and qualifications as they relate to specific job requirements.Christiana Care Health System is an equal opportunity employer, firmly committed to prohibiting discrimination, whose staff is reflective of its community, and considers qualified applicants for open positions without regard to race, color, sex, religion, national origin, sexual orientation, genetic information, gender identity or expression, age, veteran status, disability, pregnancy, citizenship status, or any other characteristic protected under applicable federal, state, or local law.
Post End Date
Aug 5, 2026EEO Posting Statement
ChristianaCare offers a competitive suite of employee benefits to maximize the wellness of you and your family, including health insurance, paid time off, retirement, an employee assistance program. To learn more about our benefits for eligible positions visit https://careers.christianacare.org/benefits-compensation/
Skills Required
- Two years' experience in a medical or financial institution
- Previous insurance or third-party payer experience
- Ability to manage multiple software/websites simultaneously
- Knowledge of payment plans and financial assistance options and ability to collect payments and past-due balances
- Effective oral, written, and electronic communication skills
- Ability to travel and work at multiple onsite hospital locations as needed
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What We Do
Headquartered in Wilmington, Delaware, ChristianaCare is one of the country’s most dynamic health care organizations, centered on improving health outcomes, making high-quality care more accessible and lowering health care costs. ChristianaCare includes an extensive network of primary care and outpatient services, home health care, urgent care centers, three hospitals (1,336 beds), a freestanding emergency department, a Level I trauma center and a Level III neonatal intensive care unit, a comprehensive stroke center and regional centers of excellence in heart and vascular care, cancer care and women’s health. It also includes the pioneering Gene Editing Institute. ChristianaCare is nationally recognized as a great place to work, rated by Forbes as the 2nd best health system for diversity and inclusion, and the 29th best health system to work for in the United States, and by IDG Computerworld as one of the nation’s Best Places to Work in IT. ChristianaCare is rated by Healthgrades as one of America’s 50 Best Hospitals and continually ranked among the nation’s best by U.S. News & World Report, Newsweek and other national quality ratings. ChristianaCare is a nonprofit teaching health system with more than 260 residents and fellows. With its groundbreaking Center for Virtual Health and a focus on population health and value-based care, ChristianaCare is shaping the future of health care
