SUMMARY
As an Access Associate Lead, you play an integral role to our high-quality standards of customer care.
STATUS: Full time
LOCATION: Batavia Medical Campus - Batavia Medical Campus 8103 Oak Orchard Rd
DEPARTMENT: Outpatient Operations
SCHEDULE: Monday - Friday 7:45 am- 5 pm
ATTRIBUTES
Ability to lead and take direction
Basic computer skills
Excellent customer service and communication skills
Bilingual preferred
RESPONSIBILITIES
Leadership. Mentor, coach and encourage assigned team of associates, facilitate an effective workflow; assist with orientation, training, performance evaluations and disciplinary measures, under the direction of a supervisor/manager
Customer Service. Manage incoming calls and provide necessary information; greet patients and/or their representatives, provide direction as needed; schedule patient appointments; interview patients and/or their representatives to obtain necessary information
Registration & Verification. Complete the registration process for patients and/or their representatives as defined by departmental policy; verify insurance eligibility/coverage and obtain necessary pre-certifications/authorizations when applicable
Billing & Payments. Collect/process co-payments, deductibles and/or other types of payments; provide cost estimates when applicable; review charges in charge review WQs for completeness and accuracy
MINIMUM QUALIFICATIONS:
Associates degree preferred
5 years related work experience in a healthcare setting or customer service setting preferred, leadership experience strongly preferred
EDUCATION:
LICENSES / CERTIFICATIONS:
PHYSICAL REQUIREMENTS:
S - Sedentary Work - Exerting up to 10 pounds of force occasionally Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements.
Any physical requirements reported by a prospective employee and/or employee’s physician or delegate will be considered for accommodations.
PAY RANGE:
$18.50 - $24.00CITY:
POSTAL CODE:
The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts.
Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law.
Skills Required
- Associates degree preferred
- 5 years related work experience in a healthcare setting or customer service setting preferred
- leadership experience strongly preferred
What We Do
Rochester Regional Health is an integrated health services organization that provides a wide range of medical care, including hospital services, primary and specialty practices, and laboratory services across Western New York and the Finger Lakes region.
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