Academic Support Coordinator II

Office of Graduate Affairs, CCIE:

The Office of Graduate Affairs located in the College of Community Innovation and Education (CCIE) serves as the College's primary resource on graduate student policy, course transfers, student leaves of absence, and thesis/dissertation committee practices and registration. Our team members provide faculty and student support services for graduate education from initial inquiry in locating the right program, to admission and enrollment, through to graduation.

The Opportunity:

The Academic Support Coordinator II is primarily responsible for coordinating student support activities (e.g., advising, admission, and retention) related to all CCIE graduate students, faculty and programs.  This position also certifies graduating CCIE students every semester, advising students on graduate policy, procedures, and practices throughout enrollment.

Responsibilities:

• Advise prospective and admitted CCIE students on graduate policies and procedures, and provide/interpret information relative to all CCIE graduate programs.
• Process, update, and maintain GPS degree audits for graduate students, including evaluation of transcripts, processing of course substitutions/petitions, and updating academic records to include input of state test scores.
• Oversee and manage the certificate, master's, EdS, and doctoral graduation responsibilities as assigned for the College, including degree certification and registration of dissertation hours.
• Assist with and deliver presentations at student orientations and provide advising and participation at student-related functions for the Office of Graduate Affairs.
• Interact with departments for proctoring of graduate and doctoral comprehensive exams, course registration information, candidacy, doctoral committee assignments, and thesis/dissertation defenses.
• Coach staff in the graduate student services processes and interact with CCIE graduate faculty, program coordinators, college staff, and the College of Graduate Studies.
• Ensure that graduate students are properly informed of degree requirements, policies, and academic standing; process initial programs of study, including transcripts and record-keeping.
• Manage the graduate student application processing functions for the College, including advising students on their admissibility according to faculty and university protocols.

Minimum Qualifications:

Bachelor's or Master's degree and 2+ years of relevant experience, or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Previous experience in a higher education setting supporting a high volume of students and managing academic record updates and tracking.
• Ability to work independently, manage time effectively, prioritize multiple responsibilities, and support long-range academic planning.
• Excellent written and verbal communication, customer service, and problem-solving skills.
• Demonstrated proficiency with technology, including experience using databases or student information systems.
• Highly organized and adaptable, with strong interpersonal skills and the ability to work effectively in a collaborative environment.
• Strong attention to detail and accuracy when reviewing and maintaining student academic information.

Special Instructions to the Applicants:

 All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers:

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 
• Paid time off, including annual and sick time off and paid holidays
• Retirement savings options 
• Employee discounts, including tickets to many Orlando attractions 
• Education assistance 
• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

For general application or posting questions, please email [email protected].

If an accommodation due to a disability is needed to apply for this position, please email [email protected].