Academic Support Coordinator II

Dean's Office, College of Arts & Humanities:

The College of Arts and Humanities (CAH) fosters creativity and collaboration across the UCF community. Through our 120+ degree programs and areas of study, we cultivate an innovative environment that encourages cross-disciplinary activity and provides positive, high-impact student experiences for all UCF students. As part of UCF, we are invested in unleashing the potential within every individual, enriching the human experience through discovery and innovation, and propelling broad-based prosperity for the many communities we serve. The college is comprised of two schools, five departments and two interdisciplinary graduate programs, as well as seven interdisciplinary areas of study and eight centers, institutes and offices.

Within the Dean's Office, the team supports the development, delivery, and continuous improvement of the college's academic programs. By coordinating academic scheduling, supporting curriculum management, analyzing enrollment and student success data, and collaborating with college and university partners, the team helps ensure students have timely access to courses and clear pathways toward degree completion. Through strategic planning and data-informed decision-making, the office plays a key role in advancing the college's academic mission and supporting student success.

The Opportunity:

The College of Arts and Humanities Dean's Office is hiring an Academic Support Coordinator II to join our team. This position plays an important role in supporting the college's academic operations through course scheduling coordination, curriculum support, enrollment analysis, and student success initiatives.

This role is ideal for someone who enjoys connecting data to decision-making and has a strong interest in higher education administration. You'll work with a variety of systems and tools to track academic trends, support curriculum updates, and provide information that helps college leadership, departments, and schools plan effectively for future student demand. The position offers the opportunity to collaborate with academic leaders throughout the college and contribute directly to initiatives that support student success and the ongoing development of academic programs.

Responsibilities:

• Develops, implements, and coordinates CAH's schedule in PeopleSoft. Coordinates with CAH's school and department schedulers, Director, Academic Support Services, and Assistant Dean to support the implementation and effectiveness of academic programs and services to meet student demand to the extent possible. Possesses knowledge of CAH's major, minor, and certificate programs.

• Collects, analyzes, and reports scheduling and program data to assess academic outcomes and inform improvements. Regular reporting includes but is not limited to low enrollment, SCH tracking, course waitlists, and enrollment trend history.

• Supports college-level curriculum review process, including tracking annual course and program changes. Includes implementing audit, Pegasus Path, and prerequisite updates, as needed.

• Provides data support for annual college reporting and department and school reports. Includes tracking student headcounts, graduation and retention rates, Student Credit Hour (SCH) production, and more.

• Uses existing technologies and data tools (PeopleSoft, MKS, Pegasus Path, Insights Dashboard, CAH Power BI dashboard, Ad Astra, etc.) to support Assistant Dean with the delivery and continuous improvement of academic support services, including scheduling, curricular, student success, enrollment, and strategic planning efforts.

• Supports recruitment efforts for CAH's majors, minors, and certificates by providing program information and promoting awareness of CAH's academic programs and course offerings.

Minimum Qualifications: 

Bachelor's or Master's degree and 2+ years of relevant experience; or an equivalent combination of education and experience pursuant to Fla. Stat. 112.219(6).

Preferred Qualifications:

• Professional work experience in higher education.

Additional Application Materials Required:

In addition to the application, applicants should submit an up-to-date resume and cover letter speaking to your interest in the role.

Note: When applying please have all your documents ready to upload at the same time. Once the submission process is finalized, the system does not allow applicants to submit additional documents later.

Special Instructions to the Applicants:

All applicants must be authorized to work for any U.S. employer. Visa sponsorship is not available for this position, and the university cannot accommodate H‑1B transfers or employment-based visa processing for individuals currently sponsored by another employer.

Are you ready to unleash YOUR potential?  

As a next-generation public research university and Forbes-ranked top employer in Florida, we are a community of thinkers, doers, creators, innovators, healers, and leaders striving to create broader prosperity and help shape a better future. No matter what your role is, when you join Knight Nation, you’ll play an integral role at one of the most impactful universities in the country. You’ll be met with opportunities to connect and collaborate with talented faculty, staff, and students across 12 colleges and multiple campuses, engaging in impactful work that makes a positive difference. Your time at UCF will provide you with many meaningful opportunities to grow, you’ll work alongside talented colleagues on complex projects that will challenge you and help you gain new skills, and you’ll have countless rewarding experiences that go well beyond a paycheck.

Working at UCF has its perks! UCF offers: 

• Benefit packages, including Medical, Dental, Vision, Life Insurance, Flexible Spending, and Employee Assistance Program 

• Paid time off, including annual and sick time off and paid holidays

• Retirement savings options 

• Employee discounts, including tickets to many Orlando attractions 

• Education assistance 

• And more…For more benefits information, view the UCF Employee Benefits Guide.

Dive into our Total Rewards Calculator to discover the diverse selection available to you, giving you a glimpse into the benefits that together shape your comprehensive rewards package at UCF.

Unless explicitly stated on the job posting, it is UCF’s expectation that an employee of UCF will reside in Florida as of the date the employment begins.

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The University of Central Florida is an equal opportunity employer that does not discriminate against any employee or applicant for employment based on any characteristic protected by law.  The University maintains programs for protected veterans and individuals with disabilities in accordance with all applicable federal and state laws.

As a Florida public university, the University of Central Florida makes all application materials and selection procedures available to the public upon request.  

UCF is proud to be a smoke-free campus and an E-Verify employer. 

If an accommodation due to a disability is needed to apply for this position, please call 407-823-1336 or email [email protected].

For general application or posting questions, please email [email protected].