Academic Support Associate

Job Title: Academic Support Associate
Location: Indianapolis - Plainfield, IN
Classification: Part-Time (Shifts as assigned up to 28 hours per week)
Pay Rate: $15.00/hourly
Reports To: Director of Satellite Operations and Plainfield Site Manager
Who We Are:
Ivy Tech is Indiana’s community college and workforce engine, delivering: high-quality learning experiences that propel Indiana’s communities, measurable economic return, excellence in teaching, and industry-aligned credentials of value, empowering every learner to achieve lifelong success.
Our Values:
• Empathy: We lead with care and connectivity, ensuring we meet our students where they are.
• Integrity: We act responsibly and ethically in the best interest of our students, employees, partners, institution, and the State.
• Agility: We move with purpose and adapt to the evolving needs of our students, employers, and the State.
• Impact: We exist to change lives through quality education. Our work strengthens individuals, families, communities, and the future of Indiana

About the role:

This position provides support primarily to the Plainfield site by answering the phone, greeting and assisting students, staff and visitors, addressing questions, referring to appropriate information sources, and assisting students to find information on Ivy Tech and MyIvy websites. 

The position, working under minimal supervision, serves as first point of contact to address day to day operation of building during the shift by identifying and reporting potential problems that may require resolution. The Academic Support Associate also functions to assist faculty and staff with trouble shooting any issues that may arise such as submitting facility or IT help desk tickets, finding a work around solution to meet the immediate need of students or staff, or escalating concerns to building leadership. 

The position requires the staff member to be a continuous learner understanding key information about Ivy Tech Community College and Services. As assigned, the staff member completes projects to aid in the effective operation of the department. Includes general office tasks involving frequent public contact and frequent computer use.

MAJOR RESPONSIBILITIES

The following is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards.

• Greet visitors, students, faculty/staff and community members as first point of contact.
• Respond to requests for information as first point of contact via phone call or walk-in needs.
• Assist students with completing enrollment steps for admission to college, completing application, online orientation, registering for class, making appointments, answering enrollment steps, and navigating Ivy Tech websites.
• Assist with wayfinding and facility or service needs, including escalation to proper staff member and other duties as assigned.
• Demonstrate a strong customer service and/or student advocacy through a positive attitude of approachability, adaptability, strong problem-solving and desire to identify and support student success.
• Adjustment of hours including evening and/or weekend work may be required.
• Perform assigned responsibilities, duties, and tasks according to established practices, procedures, techniques, and standards in a safe manner and with minimal supervision.

MINIMUM QUALIFICATIONS

• High School Diploma or GED
• Excellent communication and organizational skills
• Computer proficiency
• Ability to handle difficult situations to reach positive solutions
• Must be able to walk around office and classroom environments
• Ability to make decisions independently in order to serve students and faculty/staff
• Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

Must demonstrate ability to promote an inclusive environment that reflects the broad diversity and backgrounds represented by our students and employees and which every individual feels respected and valued.

WORK HOURS

• Shifts as assigned up to 28 hours per week.

PREFERRED QUALIFICATIONS

• The ability to process verbal and numeric information accurately and quickly 
• The ability to handle difficult situations to reach positive solutions 
• Ability to work on own initiative 
• Ability to move around freely in an office environment 

SUPERVISION GIVEN

• None

Ivy Tech is committed to supporting the well-being, growth, and financial security of our part-time employees. These benefits include:

Health & Wellness

• Access to a comprehensive vision care plan with low-cost exams and allowances for glasses or contact lenses

• Employee Assistance Program offering no cost confidential counseling sessions, legal consultations, financial planning consultations, and other resources

Financial & Retirement Benefits

• All employees can contribute pre-tax or post-tax dollars through payroll deduction to build retirement savings

Educational Benefits

• Fee remission for employees, spouses, and legal dependents.

For more information on Ivy Tech Benefits, visit https://careers.ivytech.edu/benefits.

Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.