Academic Success Manager US

Academic Success Manager US, ClinicalKey and ClinicalKey study resource products. 

Are you a passionate about Customer Success? 

Do you enjoy being part of team that collaborates to deliver cutting-edge health education solutions? 

About our Team 

In Global Medical Education, we are trusted partners to health education institutions in providing innovative teaching and learning solutions. The Academic Success team are focused on faculty and student engagement including their success and satisfaction in adapting Elsevier solutions. 

About the Role 

As a National Academic Success Manager (ASM), you will become the trusted advisor for the customer while protecting the team revenue base. You will reveal new opportunities in health workforce education institutions. You will help customers gain value from our content and platforms through delivering engaging training sessions. This Academic Success Manager position will support the ASM team with the main focus of our flagship ClinicalKey and ClinicalKey study resource products. 

Responsibilities

• Develop faculty networks and identify key stakeholders through campus visits, online interactions and social media engagement. 

• Engage in discussions with faculty, curriculum leaders, and deans to understand their challenges and decision-making processes. 

• Effectively demonstrate GME solutions, aligning them with institutional goals to showcase their value. 

• Generate opportunities for institutional e-products and collaborate with the sales team to convert them. 

• Create a targeted territory plan for strategic demand generation and support e-product trials through onboarding and ongoing training. 

• Enhance client experiences with effective training, technical support, and initiatives to boost engagement and curriculum integration. 

• Facilitate training sessions and provide expert product support for stakeholders regarding the GME digital solutions portfolio. 

• Manage onboarding of Education eProduct solutions for key faculty, students, and librarians. 

• Track account-specific metrics and adjust success plans as needed. 

• Monitor usage dashboards against objectives and develop action plans as necessary. 

• Conduct academic business reviews with assigned customers and lead face-to-face trainings and webinars to ensure healthy usage and renewal revenue. 

• Capture customer feedback and share insights with relevant teams using established processes. 

Requirements

• Proven ability to work collaboratively in a remote team-oriented environment. 

• Excellent communication skills with strong presentation capabilities, including experience with remote presentations and proficiency in online presentation tools. 

• Experience in a customer-facing role within academic/education, content, or software organizations. 

• Ability to build rapport and credibility with a diverse range of stakeholders. 

• Knowledge of medical school and health profession curricula and programs, with a strong understanding of trends in 21st-century education in the era of digital transformation. 

• Demonstrated understanding of educational institution structures and decision-making processes. 

• Willingness to travel as needed (maximum 50%). 

U.S. National Base Pay Range: $58,400 - $97,400. Total Target Cash: $89,800 - $149,800. Geographic differentials may apply in some locations to better reflect local market rates. If performed in Colorado, the pay range is $58,400 - $97,400, the TTC is $89,800 - $149,800. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. Application deadline is 11/30/2025. We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer to our US full- and part-time employees working at least 20 hours or more per week: ● Health Benefits: Comprehensive, multi-carrier program for medical, dental and vision benefits ● Retirement Benefits: 401(k) with match and an Employee Share Purchase Plan ● Wellbeing: Wellness platform with incentives, Headspace app subscription, Employee Assistance and Time-off Programs ● Short-and-Long Term Disability, Life and Accidental Death Insurance, Critical Illness, and Hospital Indemnity ● Family Benefits, including bonding and family care leaves, adoption and surrogacy benefits ● Health Savings, Health Care, Dependent Care and Commuter Spending Accounts ● In addition to annual Paid Time Off, we offer up to two days of paid leave each to participate in Employee Resource Groups and to volunteer with your charity of choice

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