Academic Pathway & Technology Specialist

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Position Purpose:
Provides strategic leadership and technical administration of alternative learning initiatives including credit for prior learning (CPL), continuing education, concurrent enrollment, experiential learning, micro-credentials and other alternative learning pathways. Leads the registrar’s office in the implementation of artificial intelligence application to our current and future business processes. Ensures academic integrity, regulatory compliance, data integrity, system integration, and seamless learner experiences across multiple educational delivery models, software, and applications. Create technical training documentation for registrar business processes. Oversee grad assistant and work study duties. Coordinate academic appeals and calendar committee.

Responsibilities:

Responsibility #1:

Provides strategic leadership, technical administration, and operational oversight of alternative learning initiatives including credit for prior learning (CPL), continuing education, concurrent enrollment, experiential learning, micro-credentials and other alternative learning pathways.

• Serve as functional lead for software and applications supporting alternative learning programs. Work with IT to design, develop, and maintain these systems.
• Develop processes and procedures to improve efficiency, accuracy, delivery, and customer service of alternative learning initiatives. Partner across the university, community, and state to deliver credentials. Serve as subject matter expert.
• Ensure compliance with HLC, federal regulations, state and university policy and procedure and state statute. Analyze, develop and initiate policy and procedure changes when needed.

Responsibility #2:

Leads the registrar’s office in evaluating, implementing, and optimizing artificial intelligence applications and emerging technologies to improve current and future business processes.

• Serve as lead for identifying, researching, and implementing AI solutions to support registrar functions, focusing on operational efficiency.
• Establish policy and procedure in collaboration with AI Institute governing ethical, secure, and compliant use of AI within registrar functions.
• Develop training and procedures for human review, validation and oversight of output, evaluating risks related to bias, accuracy, transparency and student data protection.
• Lead change management in the use of AI in the registrar’s office.
  

Responsibility #3:

Develop, coordinate and deliver technical training programs and documentation for Registrar’s Office.

• Develop, maintain, and continuously improve comprehensive operational training documents, websites, system software, and applications pertaining to alternative learning. Work with campus community and community partners to implement and train on these processes. Develop student tools to navigate these processes.
• Identify process improvement opportunities and lead implementation of operational efficiencies.

Responsibility #4:

Provide supervision and direction for graduate assistants and work-study employees, while coordinating the academic appeals processes and supporting the calendar committee.

• Hire, train, supervise, schedule and coordinate the work of graduate and work study employees who will occupy front desk operations.
• Oversee these positions to accomplish imaging of student record documents, residency and reciprocity processes, transcript ordering, release of student information processes, grade changes, and biodemographic changes, major changes, academic appeals, calendar committee documentation, and other processes in the registrar’s office.
• Serve as expert in the operation of these processes at the federal, state, system and university level.

Responsibility #5:

The following responsibilities do not lend themselves to any percent of time breakdown. These are behavioral responsibilities that all staff are expected to exhibit 100% of the time and are not added to the total percent of time for other responsibilities.

• Be sensitive in my dealings with other personnel, visitors, and students, so that all are treated in a respectful, professional, and humane manner.
• Be respectful of and sensitive to the rights, responsibilities and duties of others, and respectful of the human rights of all racial, ethnic, and religious groups, including but not limited to protected groups as defined by state statue.
• Maintain professional level of conduct and interaction with other staff so staff dissension is minimized.
• Maintain control and composure during difficult and stressful situations to instill a calming effect on others.
• Maintain a professional distance in relationships with students and their families.
• Perform other duties as assigned to ensure the smooth functioning of the department and maintain the reputation of the organization as a viable business partner.

Minimum Qualifications:

• Three years of experience working with system and software implementation and technical writing and training. A Bachelor’s degree in a related field may substitute for one year of experience and an Associate’s degree in a related field may substitute for six months of experience.  
• Understanding of computer information systems.
• Project management skills sufficient to manage multiple projects simultaneously, create clear and attainable project objectives, build project requirements, oversee the cost, time and scope of projects, manage project constraints, and communicate progress and end results. 
• Effective written and verbal communication skills sufficient to participate in discussions and communicate technical information to both technical and non-technical personnel.

Preferred Qualifications:

•  Previous experience working in registrar’s office or comparable department in higher education.
• Previous experience working with alternative learning initiatives.
• Knowledge of curriculum software, imaging systems, student information systems, etc.
• Experience with artificial intelligence and the implementation of its uses in business processes.
• Experience researching, recommending and adapting new technology.
• Experience integrating new student information system and companion software.

Other Requirements:

• The successful candidate must be able to lawfully accept employment in the United States by the day employment begins. The University regrets that we are unable to offer H-1B sponsorship at this time.
• A completed application will include a resume and cover letter.

Work Shift (Hours / Days of work): Mon-Fri 8:00am-4:30pm

Telework: No

About: Minnesota State Moorhead is a vibrant community that pushes you to forge your own path. Help shape a campus where students thrive, connect, and lead!

Salary is commensurate with experience and qualifications and is subject to the terms and conditions of the applicable bargaining unit agreement or personnel plan.

Benefits Information:

At Minnesota State, we take your well-being and work-life balance seriously. We offer a comprehensive benefits package that features low-cost medical and dental insurance with affordable deductibles, employer-paid life insurance, short- and long-term disability, and pre-tax healthcare and dependent care accounts with a roll-over option. To further support your holistic health, employees also have access to a confidential Employee Assistance Program (EAP) for mental health, legal, and financial counseling. Detailed plan details, rates, and coverage choices can be reviewed directly via the State Employee Group Insurance Program (SEGIP) website.

To support your life outside of work, our package includes 12 paid holidays, generous vacation and sick time, and six weeks of Paid Parental Leave. We also help you secure your financial future with a robust Pension Plan, 457(b) and 403(b) retirement accounts, and various investment options. Furthermore, we invest in your growth by providing dedicated professional development and tuition waivers for both you and your dependents. Please note that specific benefit eligibility and coverage levels may vary depending on the type of position, employee classification, and collective bargaining agreements.

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