Academic Advisor I - USNCC

Embry-Riddle: Celebrating 100 Years of Leadership in Aviation and Aerospace 

As Embry-Riddle Aeronautical University marks its Centennial, we proudly celebrate 100 years of advancing the future of flight and aerospace education. With vibrant residential campuses in Daytona Beach, FL, and Prescott, AZ — and a Worldwide network spanning nearly 120 global locations — Embry-Riddle stands as the world’s largest aviation and aerospace university. 

For a century, we have led innovation in STEM education, serving more than 30,000 students around the globe. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space empower the next generation of leaders to shape the future of flight, exploration, and discovery. 

As we launch our next century, we remain committed to excellence, innovation, and preparing graduates who will transform industries and redefine what is possible. 

The Opportunity 

Embry-Riddle Aeronautical University is seeking an Academic Advisor I to support students enrolled through the United States Naval Community College (USNCC) partnership. This position plays a vital role in guiding students from admission through graduation by providing personalized academic advising, degree planning, and student success support. The successful candidate will serve as a trusted resource for students, collaborating with university departments and USNCC Success Coaches to promote academic achievement, retention, and engagement while delivering exceptional customer service in a dynamic educational environment.

Key Responsibilities

• Provide comprehensive academic advising to students regarding degree requirements, curriculum planning, academic policies, transfer credit evaluations, and graduation requirements.

• Develop personalized degree plans and monitor student progress to support academic success and timely degree completion.

• Proactively engage with students through phone, email, text/chat, and virtual meetings to provide guidance, answer questions, and address barriers to persistence.

• Support at-risk students by creating student success plans, monitoring academic performance, and connecting students with appropriate university resources.

• Serve as a liaison between students and university departments including Financial Aid, Registrar, Military and Veteran Affairs, Student Financial Services, and other support offices.

• Promote scholarships, institutional aid programs, student engagement opportunities, and university resources available to eligible students.

• Collaborate with faculty, USNCC Success Coaches, and university leadership to support student retention and academic success initiatives.

• Maintain accurate student records and advising documentation within university systems, ensuring compliance with institutional policies and procedures.

• Manage a large student caseload while meeting enrollment, registration, and student outreach goals.

• Assist with special projects, retention initiatives, and coverage of student files as needed.

Perks Await You at Embry-Riddle! 

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! 

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.   

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period. 

• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day.   

 Compensation 

The (annual salary/hourly) range for this role is up to $43,888. The final offer will be based on the candidate’s skills, qualifications, and experience, as well as applicable state regulations, internal equity, and business needs, and may fall outside of the stated range. 

Required Education and Qualifications: 

• Bachelor's degree and an interest in higher education, Academic Advising/Counseling, customer service, or a related field.

• One to three years of professional experience in academic advising, student services, higher education, counseling, customer service, or a related field.

• Excellent verbal and written communication skills with the ability to effectively interact with students, faculty, staff, and external stakeholders.

• Strong customer service orientation and commitment to student success.

• Demonstrated organizational, analytical, and problem-solving skills.

• Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint.

• Ability to manage multiple priorities, exercise sound judgment, and work independently in a fast-paced environment.

• Experience maintaining detailed records and working with student information systems or databases preferred.

• Comfortable conducting frequent outreach through phone, email, text/chat, and virtual meetings.

• Familiarity with the U.S. Military, whether having served, having worked on behalf of, or related to a service member

• Ability to maintain professionalism, confidentiality, and a positive student-centered approach in all interactions.

Application process/requirements

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R311605. Please attach all relevant materials to your application when you apply online. Complete submissions include: 

• Cover letter 

• Full Resume 

• Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) 

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. 

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. 

Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact [email protected] and should not reach out to hiring managers or staff.