Academic Advisor I, USNCC

Embry-Riddle: A Global Leader in Aviation and Aerospace 

With vibrant campuses in Daytona Beach, FL, and Prescott, AZ—along with a Worldwide network spanning roughly 120 global locations—Embry-Riddle proudly stands as the world’s largest aviation and aerospace university. Now celebrating our 100th year, we continue to lead innovation in STEM education, serving more than 30,000 students worldwide. Our cutting-edge programs in Applied Science, Aviation, Business, Technology, Engineering, Safety, Security, and Space prepare the next generation of leaders shaping the future of flight and beyond. 

The Opportunity 

Job Summary or Scope: What is the fundamental purpose(s) of this position? The Academic Advisor I, USNCC position serves as a dedicated student advisor under the United States Naval Community College (USNCC) contract with ERAU to offer associate degrees within the College of Aviation and Arts and Science and potentially, the College of Business. The advisor will counsel students with academic advisement concerning degree curriculums, academic regulations, procedures, policies, interpretation of the Official Advising Report, program changes, transfer credit, advanced standing, and graduation requirements. Academic Advisors are responsible for monitoring student progress from the time of admission throughout graduation and during specific academic terms to provide guidance and assistance to students if they are having any issues. Develops personalized degree plans to counsel and assist students with registration and to ensure student persistence. Serves as the liaison between the student and USNCC, the Financial Aid Office, Military and Veteran Affairs, the Bookstore, Student Financial Services, the Registrar, and numerous other departments. Responsible for proactively communicating with students via phone, email, text/chat, and virtual meetings. Advisors will promote student/advisor appointments and student engagement at every opportunity.

The USNCC advisor will collaborate with USNCC personnel including their Enrollment team, Success Coaches and USNCC’s Registrar to ensure student success and support retention. The advisor will coordinate any necessary updates required with the ERAU, USNCC Program Manager, and WW Advising Leadership.

Advisor may be asked to unlock campus classroom (after hours) if Site Management is unavailable.

The position requires independent judgment and decision-making and the utilization of resources in the assessment and resolution of student issues. Collects research and data on student trends about retention and academic success. Conducts detailed analyses of student academic records. Assists with coverage of student files when needed due to extended advisor personal leave. Advisors are expected to communicate with students proactively via phone, email, text/chat, and virtual meetings to promote student retention and maintain a high level of customer service.

Compensation: 

The hourly range for this position is $20.00-$21.00, and may include an hourly location stipend of $9.14. The final offer will consider the candidate’s skills, qualifications, and experience, along with applicable state regulations, internal equity, and business needs. 

Perks Await You at Embry-Riddle! 

• Health Benefits: Experience comprehensive medical, dental, and vision coverage, along with wellness programs that include preventive care and fitness memberships. Our flexible spending and health savings accounts simplify managing healthcare costs. Join a workplace that prioritizes your health—because your journey to wellness should be rewarding! Buckle up for a healthier, happier you! 

• Tuition Coverage: Get 100% tuition coverage for yourself for one undergraduate and one graduate degree, and discounted rates for your spouse and dependent children up to age 26.   

• Retirement Contributions: ERAU contributes an annual 6% gift of your base salary to your retirement plan and offers a 4% matching contribution, with no vesting period. 

• Generous Time Off: Relax with 18 days of personal leave in your first year. Enjoy 9+ paid holidays, including the day after Thanksgiving and the week between Christmas Eve and New Year’s Day. 

Required Education and Qualifications: 

• Bachelor's degree
• 1-3 years related work experience

Preferred skills, knowledge, and abilities:

• Analytical skills and technical expertise with Microsoft operating systems, including Excel, PowerPoint, Word, Outlook/email, and Internet end-user applications.
• Excellent verbal and written communication skills with the ability to communicate with all levels of staff, students, and faculty.
• Provide excellent customer service to students, co-workers, staff, faculty, and other constituents.
• Maintain cooperative working relationships with the supervisor/manager and other staff members at all times.
• Good organizational skills.
• Comfort with proactive and frequent contact with students and other stakeholders via phone, email, text/chat, and virtual meetings.
• Ability to recognize and deal with priorities; recognize and perform duties not directly assigned; assist others as needed.
• Ability to learn new things and keep up with the pace of changing technology.
• Ability to investigate, problem-solve, and take corrective action.
• Maintain a positive and professional image.
• Tactfully handle difficult situations and maintain composure under pressure.
• Seek guidance and direction as necessary for the performance of duties.
• Ability to use good judgment and make informed decisions.
• Familiarity with the U.S. Military, whether having served, having worked on behalf of, or related to a service member

Application process/requirements 

To submit your application for this opportunity, please visit the Embry-Riddle Career Site and search for requisition number R310898. Please attach all relevant materials to your application when you apply online. Complete submissions include: 

Cover letter 

Full Resume 

Contact information for at least three professional references (please note that references may be contacted as part of the interview/screening process) 

Current Embry-Riddle employees: Please apply directly through the ERAU Employee Hub Central application within Workday. 

Embry-Riddle is committed to fostering a workplace where all individuals are valued and respected. We strive to ensure that all faculty, staff, and students are treated fairly and provided equal opportunities for employment, advancement, compensation, training, and other benefits of employment. Embry-Riddle makes employment decisions — including hiring, promotions, compensation, and other terms of employment — based on individual merit, qualifications, and abilities. Embry Riddle is strongly opposed to discrimination and harassment, and such behavior is prohibited by university policy. Embry Riddle does not discriminate on the basis of race, color, national origin, sex, disability, veteran status, predisposing genetic characteristics, age, religion, or pregnancy status, or any other status protected by federal, state, or local law, in its employment, educational programs, admissions policies, financial aid, or other school-administered programs or activities. For further information, please visit our website. 

*Embry-Riddle is not seeking assistance from staffing or recruitment agencies. All agencies are directed to contact [email protected] and should not reach out to hiring managers or staff.