Abuse Prevention Manager

Job Summary:

We are seeking a proactive and analytically driven Abuse Prevention Manager to join our team. This mid-level role will be instrumental in analyzing existing and emerging policy abuse patterns, developing detection rules, and optimizing prevention strategies across our platform. The ideal candidate will have hands-on experience in a high-volume transaction or user environment and a strong desire to stay ahead of malicious actors.

Job Expectations:

• Proactively monitor transaction and user data to identify suspicious patterns, trends, and vulnerabilities related to policy abuse, account takeover (ATO), promotional abuse, content spam, and other forms of platform manipulation.
• Develop, test, and implement new detection rules, machine learning features, and models using internal tools and third-party systems.
• Conduct deep-dive investigations into complex abuse schemes, documenting findings and presenting actionable recommendations to cross-functional teams.
• Manage and fine-tune existing prevention systems, regularly analyzing rule performance (Precision and Recall) to minimize false positives while maximizing catch rates.
• Serve as an escalation point for complex review cases, providing expert analysis and final disposition decisions.
• Collaborate with Engineering and Data Science teams to define data requirements and improve the accuracy and efficiency of abuse-fighting tools.
• Generate regular reports on key policy abuse metrics (e.g., reship rates, reseller performance, rewards balance anomalies) and communicate performance, risks, and insights to management.
• Work closely with Product, Customer Support, Legal, and Finance teams to ensure a coordinated approach to risk mitigation and policy enforcement.
• Maintain vendor relationships and assist with contracting, renewals, and maintenance.

Knowledge, Skills, and Abilities:

  Required:

• Proven problem solver with strong analytical skills, able to spot non-obvious patterns.
• Proven track record of process improvements in fraud /risk management
• Accuracy and attention to detail required. Accountability a must
• Desire to obtain the truth, to dig deeper until it is uncovered, then translate into actionable intelligence.
• Ability to manage multiple priorities simultaneously and meet established deadlines.
• Ability to identify patterns and formalize complex ideas into simple stories.
• Strong interpersonal, verbal, and written communication skills.
• Proven ability to work in a fast-paced dynamic environment without compromising customer experience or financial loss.
• Solid understanding of fraud and abuse dynamics in online platforms
• Team player, able to inspire and influence others’ behaviors towards company goals.

Equipment Knowledge:

• MS Office and Google Docs, CRM tools experience. Strong Excel skills.          
• Tableau proficiency.
• Human Security experience.
• Splunk Experience

Experience Requirements:

Generally requires a minimum of seven (7) years in policy abuse/trust and safety investigations, preferably in an e-Commerce environment and marketplace. Combination of experience and education may be used to fulfill requirements.

Education Requirements:

Bachelor’s Degree in related field of Business, Accounting, Finance, analytics, Statistics, Banking etc. preferred or a combination of education and experience.

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