Department:
PeopleOur Company Promise
We are committed to provide our Employees a stable work environment with equal opportunity for learning and personal growth. Creativity and innovation are encouraged for improving the effectiveness of Southwest Airlines. Above all, Employees will be provided the same concern, respect, and caring attitude within the organization that they are expected to share externally with every Southwest Customer.
Job Description:
Additional details
- The culture of Southwest Airlines means we value the camaraderie, collaboration, and innovation that occurs when we come together and interact face-to-face at our vibrant Corporate Campus. Due to the nature of this role, you would be required to work from our Dallas, TX Headquarters facility during business hours.
- U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available.
We’re committed to fair hiring practices and to making employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, military or veteran status, disability, genetic information, or other legally protected characteristics.
- Serve as a single point of contact for an Employee throughout the entire absence management process
- Manage appropriate caseload independently and efficiently from end-to-end dependent on functional area
- Serve as liaison between third-party administrators, vendors, SWA Operation, Employees, and other internal Teams that may need to be engaged
- Provide hands-on operational support, potentially including handling of escalations and complex case issues in conjunction with Leaders, HRBPs, Labor, Legal, Nurse Case Manager, or the adjuster.
- Educate Internal and External Customers by providing guidance, coaching, and recommendations regarding the Accommodations, Leave Administration and Worker’s Compensation processes, and procedures as it relates to guidance provided by the governing federal and state regulations.
- Partner with Legal, Labor, or other stakeholders to interpret policies and/or CBA articles as they relate to Leave of Absence should the CBA or GFE be silent.
- Leverage continuing education professional designations/licensure; to stay informed on case law and collaborate with the appropriate stakeholders to recommend changes in SWA practices
- Act as “Brand Ambassador” to ensure that People Absence Management Program remain best-in-class while providing white glove customer service
- Determine eligibility and interpret policies for Leave of Absence, including but not limited to FMLA, State-specific related leaves, parental leave, jury duty, bereavement, & military leave in accordance with the governing federal and company policy or CBA.
- Ensure compliance with standard work, federal/state regulations, and company policy while leveraging guidelines, best practice tools, and resources to support oversight of absences and a safe and timely return-to-work process.
- Facilitate a smooth return to work and ramp-back plan for Employees returning to the workplace
- May perform other job duties as directed by Employee's Leaders
- Process improvement mindset & commitment to customer service excellence
- Exceptional teamwork and interpersonal skills; enjoys working with multiple customers; is enthusiastic, positive, and customer oriented professional
- Handle sensitive information in a confidential manner with high integrity and discretion while ensuring HIPPA Compliance
- Strong oral and written communication skills to interact with claimants clearly, concisely, and persuasively
- Advanced analytical skills to resolve problems quickly and to continually review and change practices for maximum efficiencies
- Ability to work in a fast-paced environment with short deadlines
- Advanced knowledge of state and federal laws concerning leave types
- Ability to identify current or future problems or opportunities; analyze, synthesize and compare information to understand issues; identify cause/effect relationships; and explore alternative solutions that support sound decision-making
- Ability to interpret policies, contracts, and regulations as they apply to Absence Management
- Ability to demonstrate high emotional intelligence in sensitive situations
- Required: High School Diploma or GED
- Intermediate level experience, fully functioning broad knowledge in:
- Processing and/or administering Leaves of Absence
- Customer Service
- State and Federal Leave Laws
- Preferred experience in:
- Partnering with third-party administrators
- Workday
- Kronos
- SAP
- Infor
- N/A
- Ability to perform work duties from [limited space work station/desk/office area] for extended periods of time
- Ability to communicate and interact with others in the English language to meet the demands of the job
- Ability to use a computer and other office productivity tools with sufficient speed and accuracy to meet the demands of the job
- Must maintain a well-groomed appearance per Company appearance standards as described in established guidelines
- Must be a U.S. citizen or have authorization to work in the United States as defined by the Immigration Reform Act of 1986
- Must be at least 18 years of age
- Must be able to comply with Company attendance standards as described in established guidelines
Pay & Benefits
Competitive market salary from $70,200 - $78,000 per year* depending on qualifications and experience. For eligible Leadership and individual contributor roles, additional bonus opportunities are available and awarded at the discretion of the company.
Benefits you’ll love
Fly for free, as a privilege, on any open seat on all Southwest flights (your eligible dependents too)
Southwest will help fund your 401(k) retirement savings with Company contributions up to 9.3% of your eligible earnings**
Potential for annual ProfitSharing contribution in the Southwest Retirement Savings Plan- when Southwest profits, you profit***
Competitive health insurance for you and your eligible dependents (including pets)
Southwest offers health plan coverage options that start from the very first day of employment. You will have 30 days to select and enroll in your health plan with coverage retroactively available to your first day of employment.
Explore more Benefits you’ll love: careers.southwestair.com/benefits
*Pay amount does not guarantee employment for any particular period of time.
**401(k) match contributions are subject to Retirement Savings Plan vesting schedule and applicable IRS limits
***ProfitSharing contributions are subject to Retirement Savings Plan vesting schedule and are made at the discretion of the Company.
Southwest Airlines is an Equal Opportunity Employer.
Please print/save this job description because it won't be available after you apply.
Southwest Airlines Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Southwest Airlines and has not been reviewed or approved by Southwest Airlines.
-
Pay Growth & Progression — Pay progression is described as materially improving after major 2024 union agreements, especially for pilots and flight attendants. Compensation satisfaction is framed as stronger over time as step scales and seniority accumulate.
-
Retirement Support — Retirement support stands out through a dollar-for-dollar 401(k) match and the presence of profit-sharing contributions that can add to retirement savings. Stock purchase access is also positioned as an additional ownership-oriented component of total rewards.
-
Wellbeing & Lifestyle Benefits — Wellbeing and lifestyle value is elevated by extensive space-available travel privileges and broad travel-related discounts that can materially offset personal travel costs. Recognition mechanisms like points-based rewards are also positioned as an added lifestyle-oriented perk.
Southwest Airlines Insights
Similar Jobs
What We Do
At Southwest Airlines we connect People to what’s important in their lives—that also means connecting our Employees to what’s important in their lives! Our Employees value the opportunity to work hard, be creative, and have fun on the job. Southwest Airlines recognizes, respects, and values differences. By fostering a culture that embraces and utilizes our diversity, we create competitive advantages in teamwork and innovation that contribute to our overall success.
