Senior Campaign Marketing Specialist, EMEA Campaigns

Zendesk’s award-winning marketing team is looking for a highly collaborative, hands-on Senior Campaign Marketing Specialist. Reporting to the Group Manager, EMEA Campaigns, you will be responsible for executing integrated marketing campaigns for the EMEA region across the entire customer lifecycle - from demand generation to expansion and retention. This role will involve liaising between EMEA Field Marketing, Global Campaigns and xDR teams as well as close collaboration with cross-functional marketing and shared service teams.

If you are a self-starter with strong project management skills, looking to grow your marketing career, we’d love to speak to you.

This is an hybrid role based in Lisbon, where you will be invited to go to the office once per week and enjoy our amazing office perks.

What will you be doing?

• Collaborate with cross-functional teams to plan and execute multi-channel campaigns (digital, content, email, social and events) driving awareness, lead generation & pipeline

• Develop and own end-to-end program management, tracking campaign performance and providing actionable insights through regular reporting and dashboard reviews

• Work with Regional Field Marketing teams and extended go-to-market teams to drive regional campaign adaptation, execution and adoption

• Collaborate with the Global Campaigns team and peers from other regions on scaling existing programmes in EMEA, as well as represent regional perspective and feedback on the global initiatives

• Stay up-to-date with industry trends, competitive landscape, and emerging technologies to identify new opportunities and best practices

What are we looking for?

• BA/BS degree in Marketing, Business or related field

• 4+ years of marketing experience in a fast-paced environment, international and/or SaaS experience preferred but not essential

• Proven track record of developing and executing successful multi-channel marketing campaigns

• Exceptional project management and prioritisation skills, managing multiple timelines with different stakeholders

• Analytical mindset, with experience using data to inform decisions and optimise campaign performance

• Customer-focused with enthusiasm & empathy to help businesses improve how they engage with their customers

• Excellent written and verbal communication skills, and a strong eye for detail

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to [email protected] with your specific accommodation request.