We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.
A new role can expand your knowledge and your network, and help you learn more about our business. If you think this opportunity is a fit for your career you should apply. If you are not sure you can have a conversation with your manager.
Do you enjoy helping people? Then you belong here. We currently have an excellent claims professional career opportunity available. Join our All Products Team in Paid Family and Medical Leave unit. The Ability Specialist for our Hawaii team, quickly investigates claims to determine if the insured person qualifies for short-term / absence management, as well as State Disability benefits and works with them on a treatment plan to return to work as soon as responsibly possible. The Ability Specialist for our Hawaii team supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.
This role is for an Ability Specialist or Sr Ability Specialist depending on your qualifications.
Location: Honolulu, HI
Start Date: 5/12/2025
Training Hours: Core business hours Monday -Friday
Length of Training: 5 weeks
Work Hours After Training: Core business hours
The Hartford is proud to offer a hybrid work location model that is designed to support flexibility.
RESPONSIBILITIES:
Provide exceptional customer service by maintaining a dedication to meeting the expectations and requirements of internal and external customers.
Work within a fast-paced environment that directly interacts with internal and external customers to retrieve or relay information relevant to the Short-Term Disability and Paid Family Leave Claim.
Utilize critical thinking and mathematical aptitude to gather information, apply sound reasoning and draw appropriate conclusion.
Utilize business acumen and technical expertise to make sound decisions based upon a mixture of analysis, experience and judgment, with management oversight.
Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.
Attend Finalist and Sales meetings to support the specific requirements of our Hawaii employers.
QUALIFICATIONS:
1+ years of experience providing quality customer service is required.
2+ years of claim experience is preferred.
Associate or Bachelor’s Degree is preferred but not required.
Medical terminology experience is preferred.
Professional verbal and written communication skills.
Ability to excel in an ever changing high-volume environment.
Readily able to champion change and innovation.
Detail-oriented with the ability to maintain a high-level of quality and accuracy while maintaining productivity targets in a fast-paced environment.
Ability to thrives in a structured team environment.
Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.
Additional Information:
Requirement to work on Island, relocation may be required.
Hybrid: Requirement to be in office in total over 2 weeks a month.
Compensation
The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:
$53,200 - $79,800The posted salary range reflects our ability to hire at different position titles and levels depending on background and experience.
Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age
About Us | Culture & Employee Insights | Diversity, Equity and Inclusion | Benefits
The Hartford Financial Services Group, Inc. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about The Hartford Financial Services Group, Inc. and has not been reviewed or approved by The Hartford Financial Services Group, Inc..
-
Retirement Support — The retirement savings plan pairs matching with an additional company contribution and guidance, strengthening long‑term financial security. Consistent 401(k) generosity elevates perceived total compensation across roles.
-
Leave & Time Off Breadth — Paid time off, holidays, and paid leaves are described as generous and accessible, supporting work‑life balance. The ability to take meaningful time away adds value beyond base pay.
-
Healthcare Strength — Health, dental, and vision options are comprehensive, with supplemental coverages that help manage out‑of‑pocket costs. Mental health resources, EAP access, and wellness programs further reinforce overall benefits value.
The Hartford Financial Services Group, Inc. Insights
Similar Jobs
What We Do
Human achievement is at the heart of what we do. We put our belief into action by not only ensuring individuals and businesses are well protected, but by going even further – making an impact in ways that go beyond an insurance policy
