As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
As a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from curating a unique travel or lifestyle experience to helping them with their everyday needs. And you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service.
ResponsibilitiesDeliver world-class customer service, by explaining our related benefits and responding to customer inquiries and concerns over the phone
Establish a good liaison with our client's customers while providing quotes or enrolling in various products
Document necessary information, such as claim details, customer’s change of details, and other pertinent information
Build meaningful relationships with our customers through a customer first approach, which would entail understanding their situation and needs, answering questions, and ensuring each customer knows American Express has their back.
Enhance our customers’ experience through personalized service, active listening and effective problem solving, while consistently treating customers with a high level of respect
Follow underwriting, Compliance and Regulatory requirements and corporate policies
Track and monitor personal results to meet key performance goals to achieve productivity goals and comply with all regulatory requirements
Navigate computer systems and applications to service our customers, and enable them to get the most from our online platform
Manage other production related activities, such as complaints and escalations
Handle inbound calls for multiple products with no prospecting or cold calling
Complete mandatory licensure continuing education and other training sessions as appropriate
Remain positioned and well informed of changes implemented that affect your work
REQUIRED QUALIFICATIONS:
Florida applicants must possess an active Resident General Lines Producer insurance license (2-20) at time of application.
Arizona applicants must possess both active Resident Producer Property and Casualty AND Accident and Health licenses at time of application.
Ability to become appointed/licensed as a non-resident agent in all applicable states
English language fluency required
High school diploma or GED
Solid computer, grammar, and multi-tasking skills
Relationship builder who has passion for delivering exceptional service
Excellent verbal, written and interpersonal communication skills Strong customer service skills and the ability to de-escalate customer situations
Demonstrates personal excellence by remaining positive in difficult situations
Self-confident, optimistic and supports a team environment
Critical, analytical, and forward thinking when problem-solving, and must possess exceptional time management, organizational, and active listening skills
Quick learner, who possesses the ability and resiliency to work in a fast-paced and dynamic environment, where multi-tasking, changing priorities, and use of multiple systems is part of the daily expectations
Ability to demonstrate initiative with minimal supervision to drive results
Superior level of accuracy and attention to detail
Strong proficiency in PC skills, including MS Word and Excel
Must be flexible to work any schedule/hours within the hours of operation, to support our servicing levels:
Monday-Friday: 8:00am – 9:00pm ET
Saturday-Sunday: 10:00 am-6:30pmET
Primary Location: Sunrise Florida / Phoenix, AZ
Organization: Global Services
Schedule: Full-time
Job Band 25
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions
About UsAt American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
About the TeamWe back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
- Competitive base salaries
- Bonus incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial well-being support
- Comprehensive medical, dental, vision, life insurance, and disability benefits
- Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
- 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
- Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express and has not been reviewed or approved by American Express.
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Fair & Transparent Compensation — Pay is considered generally solid for many, with frequent mentions of good compensation alongside strong benefits. Overall sentiment points to many employees feeling adequately paid even if it is not viewed as top-of-market.
American Express Insights
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What We Do
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day. These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more. For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
