Job Title:
AAB Call Support SpecialistLocation:
AZ - Chandler 3075What you'll do:
As a Support Specialist you'll responsible for responsible for answering and documenting incoming calls, acknowledging and answering customer complaints, and processing online payments. They must be knowledgeable of products, systems, and services as well as services offered to homeowners through respective management companies. You'll answer questions from management companies about the bank’s online payment platform and the services/features they are able to use in that application including bulk payment uploads and reporting. One of your key responsibilities is to use problem-solving skills, empathy, ability to remain calm under pressure, and dedication to meeting customer needs.Responsible for supporting the Operations Manager in customer queries in a timely and accurate way, via phone and email. Identifying customer needs and helping customers use specific product features. Update internal call management system following procedure and adhering to applicable policy.
Inform customers about new product system features and guide product users through features and functionalities. Analyze and report product malfunctions. Escalate issues for quick resolution, obtaining as much detailed information from callers about the problem as possible. Share information and effective workarounds with teammates.
What you'll need:
1+ years of related experience in Customer Service, Call Center or similar field.
High school diploma required.
Entry level knowledge of general banking operations, including deposit operations, loan administration, treasury management and/or other commercial banking products and services.
Entry level knowledge of applicable regulatory and legal compliance obligations, rules and regulations, industry standards and practices.
Ability to demonstrate patience and empathy when handling difficult cases.
Must be flexible and adapt quickly to change.
Ability to work independently and in a team environment.
Ability to prioritize tasks and remain organized.
Proficiency with MS Office suite.
Intermediate speaking and writing communication skills.
Benefits you’ll love:
We offer all the important things you'd want — like competitive salaries, an ownership stake in the company, medical and dental insurance, time off, a great 401k matching program, tuition assistance program, an employee volunteer program, and a wellness program. In addition, you’ll have the opportunity to bolster your business knowledge, learning the ins and outs of how successful companies operate and manage their finances, giving you invaluable hands-on experience to help grow your career!
About the company:
Western Alliance Bank, Member FDIC, is a wholly owned subsidiary of Western Alliance Bancorporation. Serving clients nationwide, Western Alliance Bank includes six legacy bank brands — Alliance Association Bank, Alliance Bank of Arizona, Bank of Nevada, Bridge Bank, First Independent Bank and Torrey Pines Bank — that remain part of the company’s heritage, as well as AmeriHome Mortgage, a Western Alliance Bank Company.
Western Alliance Bancorporation is committed to equal employment and will consider all qualified applicants without regard to race, sex, color, religion, age, nation origin, marital status, disability, protected veteran status, sexual orientation, gender identity or genetic information. Western Alliance Bancorporation is committed to working with and providing reasonable accommodations for individuals with disabilities. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process and/or need an alternative method of applying, please email [email protected] or call 602-386-2488. When contacting us, please provide your contact information and state the nature of your accessibility issue. We will only respond to inquiries concerning requests that involve a reasonable accommodation in the application process.
© Western Alliance Bancorporation
Skills Required
- At least 1 year of related experience in customer service, call center, or a similar field
- High school diploma
- Entry-level knowledge of general banking operations, including deposit operations, loan administration, treasury management, or commercial banking products and services
- Entry-level knowledge of applicable regulatory and legal compliance obligations, rules, regulations, industry standards, and practices
- Patience and empathy when handling difficult cases
- Flexibility and ability to adapt quickly to change
- Ability to work independently and in a team environment
- Ability to prioritize tasks and remain organized
- Proficiency with Microsoft Office Suite
- Intermediate speaking and writing communication skills
Western Alliance Bank Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Western Alliance Bank and has not been reviewed or approved by Western Alliance Bank.
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Strong & Reliable Incentives — Feedback suggests annual bonuses are broadly available and can materially lift total compensation when business conditions are favorable. Participation spans many roles beyond executives.
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Equity Value & Accessibility — Equity grants are described as widely accessible to employees at multiple levels, adding long‑term value to the package. This breadth helps align employees with company performance.
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Retirement Support — The 401(k) program is positioned as a standout with an employer match structure viewed as stronger than common offerings. Automatic enrollment reinforces accessibility and participation.
Western Alliance Bank Insights
What We Do
Western Alliance Bancorporation (NYSE: WAL) is one of the country’s top-performing banking companies. Its primary subsidiary, Western Alliance Bank, Member FDIC, offers a full spectrum of tailored commercial banking solutions and consumer products, all delivered with outstanding service by banking and mortgage experts who put customers first. Serving clients across the country wherever business happens, Western Alliance Bank operates individual, full-service banking and financial brands with offices in key markets nationwide.
