JOB DESCRIPTION
Summary / Objective
· Bestway is currently seeking an experienced Sr. Director IT Operations to take responsibility for the oversight and management of the critical IT infrastructure within all Bestway store and office locations. The role will require expertise in systems and network administration, telecom management, software and hardware deployment, reporting, managing service providers and any other technology needs requested by the company’s leadership. Currently, this position reports directly to the Chief Information Officer.
Essential Functions
· Store, Home Office and Cloud Infrastructure Management
o Including but not limited to: PCs, Servers, Printers, Switches, Routers, Modems, Inventory Scanning Devices, Credit Card Terminals, Receipt printers
· Working knowledge of Active Directory, DNS, DHCP and Office-365.
· Backup Monitoring and File Restore
· Responsible for Disaster Recovery and Data Loss Prevention Planning and Strategy
· Escalating Critical Issues to the CIO and/or managed service providers
· Report Development and Maintenance
· Ensuring timely delivery of reports to stores and OPS management
· Requirements gathering and analysis for new reporting and software updates
· Point of Sale Software and Hardware Support
· Credit Card Terminals/Payment Processing
· Intranet/Internal Resource Distribution (Documents, Videos, other files for operations)
· Special Projects as needed
Competencies
· Hardware, Software, and Telecom troubleshooting
· Heightened sense of urgency
· Ability to navigate through ambiguity and identify business requirements for software, hardware, and reporting needs
· Ability to manage multiple projects with minimal supervision
· Ability to work with upper management and various internal departments to achieve company goals for Information Technology
· Strong Business Acumen
· Strategic/Critical Thinker
· Problem Solver
· Leadership
Skills Required
- Working knowledge of Active Directory, DNS, DHCP, and Microsoft Office 365
- Experience managing store, office, and cloud IT infrastructure
- Experience with systems and network administration
- Experience managing telecom, hardware, and software deployments
- Experience troubleshooting hardware, software, and telecom systems
- Experience with backup monitoring and file restoration
- Experience developing disaster recovery and data loss prevention strategies
- Experience supporting point-of-sale software, hardware, credit card terminals, and payment processing
- Ability to manage multiple projects with minimal supervision
- Ability to work with upper management and cross-functional departments
- Strong business acumen, strategic thinking, problem-solving, and leadership skills
What We Do
Bestway is a global manufacturer of inflatable leisure and outdoor recreational products. Its portfolio includes pools and spas, water parks, lounges, kayaks, stand-up paddleboards, camping products, and other sports equipment. The company serves consumers in more than 110 countries, with a stated mission to help people enjoy indoor and outdoor recreation and make everyday life feel like a vacation through quality-focused products.
