The Role
Supervise daily seafood department operations, including product preparation, ordering, receiving, inventory control, displays, stocking, customer service, sales performance, employee scheduling and training. Ensure food safety, sanitation, equipment maintenance, compliance, loss prevention, promotions, and accurate reporting. The role supports a management training program with potential advancement to Seafood Department Manager within approximately 6–8 months.
Summary Generated by Built In
Seafood Department Supervisor
99 Ranch Market is one of the largest Asian supermarket chains in the United States, with over 64 store locations in California, Nevada, Texas, Washington, Oregon, Maryland, Massachusetts, New Jersey, Virginia, and more! We are passionate and honored to shape the Asian Supermarket culture within the grocery industry. As 99 Ranch Market expands, we have new positions open. We welcome new members to join and grow along with our team!
Summary:
The supervisor position is a short-term transitional role that provides employees with work assignments and training opportunities to prepare MITs to be promoted to retail store's Seafood Department Manager. From the start date in the Management Training Program, it may be possible to progress to a management position within approximately 6 - 8 months, depending on the trainee's prior experience and performance and learning progress during the Management Training Program (MTP). To participate in the program, the trainee must meet the qualifications of the Seafood Department Supervisor listed below.
Seafood Department Supervisor Responsibilities:
- Overall Department Operation – Oversee the operation of the Seafood department starting from product preparation, product display, material distribution, and inventory control to increase product exposure and process efficiency for higher sales.
- Customer Service – Ensure department team members provide excellent customer service, identify any issues in the early stage and propose action plans on a continued basis, and encourage and answer all customer suggestions and complaints to increase customer service optimization.
- Sales & Financial Performance – Drive department sales to achieve sales and margin targets, control labor and stock loss, analyze sales data, control costs and meet company financial projections.
- PI Count & System Usage – Use the company system to track product sales and inventory, ensure accurate inventory numbers, and efficiently conduct the monthly physical inventory count.
- EE Management – Supervise, delegate, and schedule tasks to employees with constructive feedback for further improvement and personal growth, recommend disciplinary actions, transfers, promotions, hiring, and rate increase by consulting with the HR department, including training employees in equipment operation and product handling, presentation, and rotation.
- Omni & HQ Support – Assist in supervising and performing Omni channel services and initiatives and all accounting, administrative, maintenance, and marketing duties, including identifying efficient and productive weekly marking plans by utilizing all resources available to achieve better performance and maximize sales.
- Ordering & Receiving – Make reasonable product ordering according to the company’s order, schedule, and deadlines, and check product quality and quantity when receiving products.
- Stocking & Processing – Distribute, refill, and rotate deliveries, products, and stock room using First-In-First-Out (FIFO) methods to meet customer needs and manage the cutting, trimming, and packing of products into saleable sizes, weights, and labeling to reflect accurate pricing information.
- Display – Manage and decorate stores with attractive product displays and proper signage to showcase freshness and quality, create and distribute promotional materials to customers, and ensure shelf tags are labeled correctly to drive sales and marketing initiatives.
- Cashier & Product Return – Lead and execute all cash handling and product return procedures, complete the check-out process accurately and efficiently, and adequately handle expired and recalled products to reduce waste.
- Compliance, Loss Prevention, & Reporting – Control, safeguard, and monitor all store department assets, help implement company policies and procedures, resolve any department accidents, urgent notices, and other violations or incidents, and report them to ASM/SM/DM.
- Safety – Maintain and ensure safe and sanitary working environments throughout the store and department and comply with internal procedures and safety codes to meet federal, state, and local regulations.
- Maintenance – Maintain and clean equipment, machines, and appliances regularly to ensure freshness and quality of products, monitor equipment to be at the appropriate temperature, coordinate maintenance accordingly, and keep accurate logs according to the company policies, state food safety, and health regulations.
- Sustainability – Manage the expiration dates of products to take expired products off the shelves and order new ones on time to refill and replenish products to meet customer demands.
- Promotion & Demo – Follow company procedures to plan for promotion events, prepare the appropriate amount of products, set reasonable prices to increase sales, and arrange demos when necessary.
- Perform other duties as assigned by management.
Qualification:
- 1 year of supervisory experience in the seafood department or equivalent is required.
- Bilingual in English/Mandarin, English/Cantonese, or English/Spanish is preferred.
- Ability to work assigned schedules, including weekend, and holidays as needed.
- Currently possess or have the ability to possess a Food Handler’s certificate.
Knowledge, Skills, and Abilities:
- Knowledge of food production process, product lines, and labeling.
- Knowledge and understanding of employment laws, including compliance with federal, state, and local requirements.
- Knowledge of safety rules and regulations established by the company and government.
- Advanced attention to detail, communication, leadership, and time management skills.
- Advanced active listening, execution, critical thinking, and problem-solving skills.
- Strong organizational, interpersonal, and problem-solving skills.
- Ability to thrive under pressure and adhere to constant and challenging deadlines.
- Ability to work both independently and within a team environment.
- Ability to coach and mentor team members with professional maturity.
- Ability to establish goals and guide employees to complete duties effectively.
- Ability to inspect and evaluate the quality of products.
- Proficient with computer programs and software to enter data and process information.
- Must be legally authorized to work in the United States without sponsorship.
Physical Requirements:
- Prolonged periods of standing and walking are required.
- Ability to use manual dexterity to grasp, manipulate, and assemble objects.
- Ability to work in an environment that may be wet and dry and with varying temperatures and noises.
- Ability to lift to 50 pounds at times or more with appropriate equipment.
- Must be able to perform duties with or without reasonable accommodations.
Position Details:
- Employment Type: Full Time
- The pay range for this job is between $19.00 and $20.00 per hour. This is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) the responsibilities of the job, your education, skills, qualifications, experience, and location.
Benefits (*conditions apply - details available upon enquiry):
- Medical, Vision, Dental, and Life Insurance.
- 401(k) Retirement Savings Plan with up to 4% Company Match.
- Long-Term Service Award.
- Paid Time Off.
- Employee Discount.
How to Apply:
- Walk-in into the store, fill out an application form, or provide your resume at the customer service counter.
- Call for more information or to set up an interview.
Locations:
- Store Location: 22511 Hwy 99, Edmonds, WA 98026
- Store Contact: 425-670-1899
Privacy Policy: By submitting your information, you acknowledge that you have read our Privacy Policy and consent to receive communications from us: https://99ranch.com/pub/articles/detail?id=26004
Disclaimer:
Tawa Group dba 99 Ranch Market, is an equal opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
Skills Required
- At least 1 year of supervisory experience in a seafood department or equivalent
- Ability to work assigned schedules, including weekends and holidays as needed
- Currently possess or be able to obtain a Food Handler's certificate
- Legally authorized to work in the United States without sponsorship
- Bilingual in English and Mandarin, Cantonese, or Spanish
- Knowledge of food production processes, product lines, and labeling
- Knowledge of employment laws and federal, state, and local compliance requirements
- Knowledge of company and government safety rules and regulations
- Leadership, communication, attention to detail, time management, problem-solving, and organizational skills
- Ability to coach and mentor employees and establish goals
- Ability to inspect and evaluate product quality
- Ability to use computer programs and software to enter data and process information
- Ability to stand and walk for prolonged periods
- Ability to lift up to 50 pounds or more with appropriate equipment
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The Company
What We Do
99 Ranch Market, the flagship banner of Tawa Supermarket Inc., has been connecting communities through the vibrant flavors and traditions of Asia since 1984. Founded by Mr. Roger Chen, what started as a single store in Southern California has grown into one of the largest Asian supermarket chains in the United States, proudly serving as the "Gateway to Asia" for millions of customers and employees. At 99 Ranch Market, we know our success comes from our people. From our store associates to our corporate teams, we foster a culture that values collaboration, innovation, and diversity. Every team member plays a vital role in delivering exceptional experiences and bringing our mission to life. Together, we create connections, inspire cultural discovery, and serve the communities we’re proud to call home. Working at 99 Ranch Market means more than just having a job—it’s about being part of something bigger. It’s a chance to find purpose, build a community, and take pride in shaping a meaningful career. With us, you’ll grow, thrive, and help build a legacy that connects people and cultures through food.
