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The Role
Provide day-to-day technical support and vendor management for the City's 911 mission-critical systems (CAD, call handling, radio, call logging). Manage operations, maintenance, testing, deployments, RFP/RFI/vendor selection, SLA compliance, incident response, forecasting, and project coordination to ensure continuity of 911 services.
Summary Generated by Built In
Job Title: 911 Systems Consultant and Technical Resource
Location: Philadelphia, PA
Note: Hybrid Role, Teams interview for first round, in person final interview
Job Description:
- PPD 911 mission critical systems, which include CAD system, 911 call handling system, radio system and
call logging system at PPSB, 6100 Rising Sun and City Hall.
Position overview / Statement of Work - PPD 911 Systems Consultant is a technical position supporting the City’s 911 systems and contributes to the
- continuity of 911 computer services by providing day-to-day technical support and vendor management. The
position is responsible for the daily operations and maintenance of the various computer services and
platforms supporting PPD’s 911 center’s daily operations. - Remote work is limited to two days per week and may not exceed in-office days in any week.
- Work hours may not exceed 37.5 per week, except during a 911 system emergency; with prior
approval from the 911 IT Director. - The resource must document all work activities in detail on the weekly timecard, including each
- meeting attended with its corresponding date, time, and duration.
Work activities:
- Stay abreast of the latest developments in 911 technology; participate in regional and state meetings
and provide input to the City’s 911 technology roadmap - Confer with PPD stakeholders to determine computing and information management needs and
- requirements and in collaboration with executive management, set priorities and direction for 911
technology projects Working with system vendors, develop plans and proposals to analyze and upgrade the existing - systems; determine computing policies and procedures; direct installation and validation of new or
- revised software and hardware; confer with designated technical specialists to ensure provision of
support to the department; - Participate in RFP, RFI, proposal and contract reviews and vendor selection; manage vendors and
ensure SLA compliance; approve deliverables and invoicing - Direct the maintenance of and enhancements to 911 systems by managing vendors and providing
oversight to all testing and deployment activities - Work with department management to identify and define problems, issues and opportunities to
improve efficiency and effectiveness through IT initiatives; work with internal IT resources, - stakeholders and vendors to ensure new initiatives are planned, launched and executed correctly.
- Forecast 911 infrastructure and equipment-related costs and IT personnel needs for ongoing
- operational support as well as technology projects and programs related to all 911 operations
- Help ensure delivery of computer services to the 911 area within allocated cost and schedule and within budget.
- Complete ad hoc 911-related tasks and projects as assigned by the 911 or PPD IT Directors.
- Assist with Software and Hardware deployment of 911 Related computer equipment at the direction
- of the PPD IT and 911 Directors
- Assist with problem resolution of 911 Related hardware and software when requested
- Participate in testing of 911-related hardware and software when necessary.
- Is responsible for being on call and participating in after-hours Major Incident Problem Resolutions related to 911 systems
Skills/experience of the assigned staff:
- Minimum 8+ years of increasingly responsible experience, with at least five years of managing
- increasingly complex systems in a technical environment. Able to work effectively and efficiently
- toward satisfaction. Understanding of Computer Aided Dispatching and other 911-related technologies
- Deep knowledge of principles, practices and theories in technology.
- Broad-based knowledge of IT solution lifecycles and environments
- Software development lifecycle
- Networking and Security
- Technology and Application Architecture
- Computerized system validation (CSV) strategies and standards
- Disaster Recovery and Continuity of Operations
- Operating System Management
- Database Technology
If you are: bright, motivated, skilled, a difference-maker, able to get things done, work with minimum direction,
enthusiastic, a thinker, able to juggle and multi-task, communicate effectively, and lead, then
we would like to hear from you. We need exceptionally capable people for this role for our client,
so get back to us and tell us why you think you are a fit.
About Us:
Since 2000, Tri-Force Consulting Services (https://triforce-inc.com) has been an MBE/SDB certified IT Consulting
firm in the Philadelphia region. Tri-Force specializes in IT staffing, software development (web and mobile apps),
systems integration, data analytics, system automation, cybersecurity, and cloud technology solutions for government
and commercial clients. Tri-Force works with clients to overcome obstacles such as increasing productivity,
increasing efficiencies through automation, and lowering costs. Our clients benefit from our three distinguishing
core values: integrity, diligence, and technological excellence.
Tri-Force is a six-time winner among the fastest-growing companies in Philadelphia and a four-time winner on the
Inc. 5000 list of the nation's fastest-growing companies.
Skills Required
- Minimum 8+ years of increasingly responsible technical experience
- At least 5 years managing increasingly complex systems
- Understanding of Computer Aided Dispatch (CAD) and other 911-related technologies
- Experience with vendor management, RFP/RFI review, and SLA compliance
- Knowledge of Software Development Lifecycle (SDLC)
- Networking and security expertise
- Technology and application architecture experience
- Computerized System Validation (CSV) strategies and standards
- Disaster recovery and continuity of operations planning
- Operating system management experience
- Database technology experience
- Ability to be on-call and participate in after-hours major incident problem resolutions
- Document all work activities in detail on weekly timecard
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The Company
What We Do
Tri-Force Consulting Services, Inc. is a U.S.-based IT consulting and staffing agency that provides comprehensive IT solutions, including AI-powered services, custom software development, cybersecurity, cloud technology, and IT staffing to government and commercial sectors.
