Please note that this is the Denver 9-1-1 Department's interest form and not an official job application. Filling out this form ensures communication from our team and helps set you up for future job opportunities within the department.
The Denver 9-1-1 Communications Center is the primary public safety answering point for the City and County of Denver, operating under the Denver Department of Public Safety. It serves as the vital link between the public and emergency services, including law enforcement, fire, and medical response.
The center also houses the NCIC Division, which supports law enforcement by identifying suspects, processing records, and managing critical law enforcement data.
Denver 9-1-1 operates 24/7, requiring staff to work a variety of shifts (day, swing, or graveyard), including weekends, holidays, and occasional overtime with short notice. Work hours may range from 8 to 12 hours per shift.
https://www.denvergov.org/Government/Agencies-Departments-Offices/Agencies-Departments-Offices-Directory/Department-of-Public-Safety/Emergency-Services/Emergency-9-1-1-Communications
Our Positions
Emergency Communication Technician
Receives and processes 9-1-1 emergency and non-emergency calls from the public.
Minimum Qualifications:
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: Two (2) years of public contact experience dealing with individual problems and applying policies, procedures, and or legal guidelines and one year of computer user experience in a Microsoft Windows computer operating system environment or comparable operating system.
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
- License/Certifications: Requires a CPR Certification before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch during the employment.
- Requires an EMD Certification issued by NAED before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch.
- Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take and pass some online test every two years to maintain certification.
- Licenses and certifications must be kept current as a condition of employment.
Non-Emergency Communication Technician
Receives and processes 9-1-1 non-emergency calls from the public and directs the calls to the appropriate resources
Minimum Qualifications:
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: None
- Education/Experience Equivalency: None
- License/Certifications: By position, requires a valid driver's license at the time of application.
- By position, requires a valid Commercial Driver's License (CDL "A") or (CDL “B”) at time of application.
- By position, requires a current CPR certification at time of application.
- Licenses and certifications must be kept current as a condition of employment.
Police Dispatcher
Researches and relays information to first responders, including direct communication with police officers and detectives. A Police Dispatcher supports the Denver Police Department during planned and unplanned events.
Minimum Qualifications:
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: One (1) year of experience as a 911 Operator or Emergency Dispatcher.-OR-Two (2) years of experience in public contact over the phone/in-person.-OR-One (1) year of high volume call-center/general-dispatching experience.-OR-One (1) year of experience as a paramedic on an emergency ambulance (not an air ambulance) or as a fire fighter, police officer, or military police officer.
- Education/Experience Equivalency: Additional appropriate education may be substituted for the minimum experience requirements.
- License/Certifications: Requires a CPR Certification before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch during the employment.
- Requires an EMD Certification issued by NAED before the end of academy training and successfully recertification as required by the National Academy of Emergency Medical Dispatch.
- Must pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment. Must take and pass some online test every two years to maintain certification.
- Licenses and certifications must be kept current as a condition of employment.
NCIC Analyst
Processes, screens, and enters various law enforcement reports and information into federal, state, and local computer systems to ensure that the correct person is being brought to justice and arrest records are accurate.
Minimum Qualifications:
- Education requirement: Graduation from high school or the possession of a GED, HiSET or TASC Certificate.
- Experience Requirement: Three (3) years of clerical experience.
- Education/Experience Equivalency: A combination of appropriate education and experience may be substituted for the education and experience requirements.
- License/Certifications: Must be able to pass an initial pre-security clearance screening and maintain CBI (Colorado Bureau of Investigation) certification as a condition of employment.
- Licenses and certifications must be kept current as a condition of employment.
Redeployment during Citywide Emergencies
City and County of Denver employees may be re-deployed to work in other capacities in their own agencies or in other city agencies to support core functions of the city during a citywide emergency declared by the Mayor.
The City and County of Denver provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, national origin, sex, sexual orientation, gender identity, national origin, disability, genetic information, age, or any other status protected under federal, state, and/or local law.
Applicants for employment with the City and County of Denver must have valid work authorization that does not require sponsorship of a visa for employment authorization in the U.S.
For information about right to work, click here for English or here for Spanish.
Skills Required
- High school diploma or GED, HiSET, or TASC certificate
- For Emergency Communication Technician: two years of public-contact experience applying policies, procedures, or legal guidelines
- For Emergency Communication Technician: one year of computer user experience in Microsoft Windows or a comparable operating system
- For Police Dispatcher: one year of 911 operator or emergency dispatcher experience, or two years of public-contact experience, or one year of high-volume call-center/general-dispatching experience, or one year as a paramedic, firefighter, police officer, or military police officer
- For NCIC Analyst: three years of clerical experience
- Additional appropriate education may substitute for certain experience requirements
- CPR certification before completion of academy training for applicable positions
- Emergency Medical Dispatch certification issued by NAED before completion of academy training for applicable positions
- Maintain CPR and EMD certifications as required during employment
- Pass an initial pre-security-clearance screening
- Maintain Colorado Bureau of Investigation certification and complete required recertification testing
- For applicable Non-Emergency Communication Technician positions: valid driver's license at application
- For applicable Non-Emergency Communication Technician positions: valid CDL Class A or Class B at application
- Licenses and certifications must remain current
- Valid U.S. work authorization that does not require visa sponsorship
What We Do
The City and County of Denver provides essential services to its residents, with the Department of Transportation and Infrastructure (DOTI) focused on planning, designing, and maintaining the city's public infrastructure and transportation systems.
