The Role
The 911 Diversion Coordinator connects individuals in crisis with appropriate behavioral health support, collaborates with dispatch services, and trains staff on crisis intervention protocols.
Summary Generated by Built In
911 Diversion Coordinator – Be the connection that helps turn crisis moments into pathways toward hope and stability.
Full-time, benefit eligible position. The schedule is Monday - Friday 8:00am - 4:00pm. Potential evening hours required to meet dispatch scheduling needs.
This role will serve Western region: Lafayette, Cass, Johnson, Henry, Bates, Vernon, St. Clair, Benton, Hickory & Cedar counties.
Full-time, benefit eligible position. The schedule is Monday - Friday 8:00am - 4:00pm. Potential evening hours required to meet dispatch scheduling needs.
This role will serve Western region: Lafayette, Cass, Johnson, Henry, Bates, Vernon, St. Clair, Benton, Hickory & Cedar counties.
As part of our Crisis Services team, the 911 Diversion Coordinator builds strong partnerships with regional PSAPs and supports dispatch professionals in routing behavioral-health-related calls to compassionate, clinically informed assistance. In this role, you’ll blend outreach, collaboration, and real-time crisis response to ensure callers are connected with the right level of care—supporting our mission to Inspire Hope. Promote Wellness. across the rural communities we serve.
This is a great opportunity for someone who excels at relationship-building, communicates with confidence and calm, and is energized by work that meaningfully impacts individuals, first responders, and community wellbeing.
Key Responsibilities
- Engage, educate, and support PSAPs on 911 Diversion program processes and partnership opportunities
- Build and maintain strong relationships with dispatch centers and law enforcement partners
- Provide training, technical assistance, and ongoing collaboration to dispatch staff
- Deliver person-centered, trauma-informed crisis intervention via phone
- Identify caller needs quickly and coordinate the most appropriate level of support (e.g., mobile outreach, intake, community resources)
- Complete Zero Suicide screenings and ensure timely follow-up with dispatch staff
- Partner with Crisis Line Clinicians and Mobile Crisis Response
- Conduct required follow-up calls with callers and community partners
- Attend scheduled meetings and supervision, maintain productivity, and complete accurate documentation
- Provide culturally responsive support and maintain knowledge of Compass Health services and referral resources
- Ensure strong communication with each caller’s multidisciplinary treatment team
- Remain flexible with scheduling and assist with additional responsibilities as needed
Education, Skills, Knowledge and Expertise
• Bachelor’s degree required
• Associate's degree accepted if a Bachelor’s degree can and will be obtained within two (2) years of hire
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS:
• Working knowledge of DSM-V required
• Minimum of two (2) years of related experience, either in behavioral health or dispatch center required
• A valid driver's license and agency established minimum automobile coverage required
You’ll be a great fit for this role if you:
• Associate's degree accepted if a Bachelor’s degree can and will be obtained within two (2) years of hire
WORK EXPERIENCE/TRAINING/ADDITIONAL REQUIREMENTS:
• Working knowledge of DSM-V required
• Minimum of two (2) years of related experience, either in behavioral health or dispatch center required
• A valid driver's license and agency established minimum automobile coverage required
You’ll be a great fit for this role if you:
- Thrive in collaborative, community-focused work and enjoy building partnerships
- Remain steady, empathetic, and solution-oriented when supporting people in crisis
- Communicate clearly with a wide range of partners, from dispatch professionals to clinical teams
- Can balance outreach, training, and clinical phone support with ease
- Are committed to culturally responsive, strengths-based services
- Appreciate the impact of connecting individuals with the right support at the right moment
IND2
About
About Compass Health Network Compass Health Network is a nonprofit organization dedicated to delivering accessible, high-quality care throughout Missouri. We provide a comprehensive range of integrated services, including behavioral health, substance use treatment, primary care, and dental care. As both a Federally Qualified Health Center (FQHC) and a Community Mental Health Center (CMHC), Compass Health is uniquely positioned to meet the complex and evolving needs of the communities we serve.Our network includes Royal Oaks Hospital and Adapt of Missouri, allowing us to expand our impact and reach across the state. Each part of our organization contributes to our mission: Inspire Hope. Promote Wellness. Adapt of Missouri, a subsidiary of Compass Health Network, has been serving the St. Louis metropolitan area since 1982. While Adapt operates as a for-profit organization, it shares our commitment to providing high-quality, person-centered mental health services. Adapt specializes in community-based support for adults with mental health conditions, focusing on recovery-oriented services such as psychosocial rehabilitation and case management that foster independence and meaningful community engagement. Royal Oaks Hospital serves all acute behavioral health care inpatient needs for children and adolescents 24 hours a day, 7 days a week. Our multi-disciplinary team continually strives to set the standards in patient safety and are committed to providing the highest quality of care. Royal Oaks Hospital believes in the health and wellbeing of our patients and it shows in the care they receive each and every day. Why Join Us?Whether you're joining Compass Health Network or Adapt of Missouri, you’ll become part of a dedicated, mission-driven team committed to transforming lives through compassionate, innovative care. We foster a supportive, collaborative environment where your work is valued and your professional growth is encouraged.We offer:Competitive BenefitsOpportunities for career advancementPersonal and professional developmentLicensure supervisionTuition reimbursement & scholarshipsEmployee Assistance Program (EAP)Wellness program with Xponential accessGenerous paid time off and holidaysNational Health Service Corp loan repayment eligibility* *Please note: While Compass Health Network is eligible for the National Health Service Corps (NHSC) Loan Repayment Program, positions with Adapt of Missouri are not eligible due to its for-profit status. Your Career, Your ImpactWhether you're beginning your career or looking to take the next step, you’ll find purpose and opportunity with us. Join a team where your skills and compassion make a meaningful impact—every single day. Ready to make a difference? We’d love to hear from you! Equal Opportunity Statement Compass Health Network is an Equal Opportunity/Affirmative Action Employer and an E-Verify participant.
Skills Required
- Bachelor's degree
- Working knowledge of DSM-V
- Minimum of two years of related experience
- Valid driver's license
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The Company
What We Do
Compass Health Network is a nonprofit healthcare organization providing a full continuum of behavioral health, primary care, and dental health services throughout Missouri.
