911 Administrator

General Summary:

The Central Records 911 Administrator’s primary responsibility of this position is to manage and process 911-related requests from the 911 mailbox daily, specifically for the Houston Emergency Center (HEC) and the Houston Police Department (HPD). There is a great emphasis on accuracy and an attention to detail that is required, while completing this task. Duties include screening original CAD (Computer-Aided Dispatch) reports for sub-reports that may contain 911 audio and retrieving CAD reports via the HECRSS Application. The 911 Administrator would be required to review actual 911 calls, which may be emotionally difficult, using NICE Inform to verify their relevance to each request.

You will also search for any missing audio by utilizing phone numbers in NICE and HECRSS, upload CAD reports and 911 audio files to their corresponding case profiles, and update the status of each request to inform the requestor of completion. Responsibilities also include managing 911 Juvenile Requests, coordinating with DA staff for additional incident requests, identifying and pulling Text Chats, and troubleshooting problematic requests using various applications.

This role requires proficiency in six different applications to process 911 requests effectively.

Maintaining accurate records through a work log to track all processed requests and statistics is required.

Duties & Responsibilities:

• Research, verify, screen, and upload all related CAD reports.
• Locate, listen, verify, and save 911 audio calls.
• Ensure all 911 content is correctly uploaded and update request status accordingly.
• Correct errors identified in the exception folder.
• Create and/or notarize Business Record Affidavits
• While the primary focus of this role is 911 Administrator, employees may also be trained and expected to assist in other sections of Central Records as operational needs arise. This may include tasks such as processing and requesting DWI Discovery To-Do’s, imaging disposed files and current documents, processing returned files and media, gaining familiarity with Central Records databases and procedures, and completing any new tasks assigned by the office.

Knowledge, Skills, and Abilities:

• Proficient in computer applications and data entry.
• Strong research and data analysis skills.
• Highly detail-oriented, organized, and efficient.
• Ability to manage multiple tasks and meet time-sensitive deadlines.
• Excellent written and verbal communication skills for correspondence with internal staff and external agencies

Education and Experience:

• High school diploma or GED required.
• At least 2 years of experience in a criminal justice, legal, or related environment (preferred).

Hours:

• This is a full time, in-person position. Days and hours of the work are typically Monday through Friday, 8:00 a.m. to 5:00 p.m. Hours may vary based on the business needs of the department.

Salary (Starting):

• $22.44 hourly / $46,675.20 annually
• $27.18 hourly / $56,534.40 annually w/ college degree

Benefits:

Harris County offers a competitive benefits program, including comprehensive group health and related benefits plan as well as defined benefit retirement plan.

The following list of benefits is offered only to employees in regular (full-time) positions:

• Medical, Dental, and Vision Coverage
• Wellness programs
• Life Insurance
• Long-Term Disability
• Employee Assistance Program (EAP)
• Ten (10) vacation days per year during the first five years of service (increases with tenure)
• Eleven (11) County holidays plus 1 floating holiday
• Professional development opportunities
• Dependent Care and Healthcare Reimbursement Accounts
• 457 Deferred Compensation Plan

Additional benefits may be available to regular full-time and eligible part-time employees:

• Retirement pension through the Texas County & District Retirement System (TCDRS)
• Transportation assistance through the Metro Ride Sponsor Program

Application Notice:

Due to the high volume of applications we receive, we are unable to provide individual status updates. If selected for an interview, you will be contacted directly by a recruiter. We sincerely appreciate your interest in joining our team.