4PL Consultant

The Opportunity

4PL Consultant

We have a vision larger than the ocean: to be a true integrator of container logistics connecting and simplifying our customers’ supply chain. We count on our people to make it happen.  

As 4PL Consultant , you’ll play a vital part in our success You’ll proactively identify issues, mitigating them and achieve best-in-class Customer Service.

Owns and manages the customer experience. Our customer service team has responsibility for end-to- end customer experience, in compliance with relevant company procedures and agreements with customer. Owns all customer issues and facilitates their timely and effective resolution.

As a 4PL Consultant, you will be the primary point of contact for A key customer ensuring smooth execution of the end-to-end logistics lifecycle, working closely with the customer as well as internal and external stakeholders, maintain focus on voice of customer, process efficiency and business growth.

We Offer

We offer you exciting career opportunities with an international reach to further expand your experience through our diversity-focused and award-winning talent development initiatives.

Energizing and pioneering, this is also an environment that keeps you motivated. You’ll be joining a values-led, genuinely diverse, and talented team that is passionate about being there for employees, and for each other. We strive to deliver the right environment for the right people while fostering a culture of fairness, mutual respect, responsibility, and care for our business and our customers.

We have a competitive compensation and benefits package for full-time employees. Our talent policies are recognized world-wide as one of the best in the industry and we continue to look for new ways to invest in our people through ongoing personal and professional development initiatives.

We value the diversity of our talent and will always strive to recruit the best person for the job. We’re proud of that and we see it as a genuine source of strength for building high performing teams.

Key responsibilities:

• Deliver a best-in-class Customer Service experience.
• Act as the first point of contact for customer needs.
• Focal contact point between origins/destinations.
• Execution of the day-to day order management and local activities.
• Destination milestones monitoring & Document management.
• Follow up on: Origin’s performance, Data quality reports, escalations, and carrier issues.
• Exception Management & Resolutions.
• Handling issues

We are looking for:

In this role you ought to be passionate about customer centricity and being team player, genuinely believes and lives according to collaboration.

Eager to make commitments and promises to her/his teammates and be held/hold them accountable as well.

• +3 years of experience in similar positions having served customers in the Logistics/Transport company.
• English Intermediate
• Intermediate/Advanced Excel (graphics, dynamic tables, formulas).
• Advanced presentation skills.
• Communication- Ability to perform presentations and to explain complex processes to different auditoriums.
• Excellent Written and Verbal skills with people at all levels across the organization.
• Microsoft tools: Outlook, Teams, One drive

At Maersk we value the diversity of our talents and will always strive to recruit the best person for the job. We value diversity in all its forms, including – but not limited to – gender, age, nationality, race, sexual orientation, disability, or religious beliefs. We are proud of our diversity and to see it as a true source of strength for building high-performance teams.

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Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing  [email protected].